Salesforce Business Analyst - 12 Month Fixed Term Contract

AA Insurance NZ; Auckland; À distance; NZD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible working

Employee discounts on insurance

Résumé du poste

AA Insurance NZ is seeking a Salesforce Business Analyst for a 12-month Fixed Term Contract. You will lead administrative activities within the Salesforce team, manage user access, and collaborate with stakeholders to deliver effective solutions.

You'll support Salesforce initiatives, assist with UAT and validation, and help manage sandbox environments while providing light user training. A collaborative, learning-focused culture awaits.

Qualifications

• Certified Salesforce Administrator.
• Continuous learning mindset and willingness to expand knowledge.
• Honesty, integrity and a sense of humor valued in the team.
• Team player with focus on psychological safety and inclusive collaboration.

Responsabilités

• User Account Maintenance: guardian of user access, onboarding and offboarding.
• Service Request Management: prioritise and resolve service/ enhancement requests.
• Issue Analysis and Escalation: investigate root causes and escalate as needed.
• Salesforce Initiative Support: assist delivery of Salesforce projects.
• Testing and Validation: support UAT and Post-Implementation Verification.
• Sandbox Environment Management: oversee sandbox spaces for dev/testing.
• Training Facilitation: provide light training to users.

Connaissances

Salesforce Admin

Stakeholder management

Agile/Scrum

Outils

Salesforce

Description du poste

Salesforce Business Analyst (12-month Fixed Term Contract)

About The Role

We have a rare opportunity to join our small but dynamic Salesforce team for a 12-month Fixed Term Contract. Reporting to the Salesforce Team Lead, you will bring your knowledge of and passion for Salesforce, delivering value to our business by leading the administrative activities within the team and working with our stakeholders to produce exceptional solutions.

What You Will Be Doing

• User Account Maintenance: Be the guardian of user access, ensuring secure and efficient onboarding and offboarding processes.
• Service Request Management: Ensure accurate and timely prioritization and resolution of service and enhancement requests, maintaining the highest level of system performance and user satisfaction.
• Issue Analysis and Escalation: Investigate and analyse system issues, identify root causes, and elevate complex problems to the appropriate teams for resolution.
• Salesforce Initiative Support: Play a pivotal role in supporting the delivery of Salesforce initiatives, contributing to the overall success of our projects.
• Testing and Validation: Assist with User Acceptance Testing (UAT) and Post-Implementation Verification, ensuring that all new features meet our rigorous quality standards.
• Sandbox Environment Management: Oversee the management of sandbox environments, facilitating a stable and controlled space for development and testing.
• Training Facilitation: Provide light training to users as necessary, empowering them with the knowledge and skills needed to effectively utilize the Salesforce system.

A Bit About You

• A certified Salesforce Administrator who not only meets the technical demands but also brings a spark of joy to our team.
• An individual with a passion for continuous learning, always seeking to expand their knowledge and skills.
• Someone who values honesty and integrity, and who can inject a healthy dose of humour into our day-to-day.
• A team player who contributes to an atmosphere of psychological safety, where every voice is heard and valued.

A Bit About The Team

• We're a close-knit group of eight, including four developers, three business analysts, and one leader.
• We subscribe to the Agile principles and use Scrum to help structure our ways of working.
• We typically work remotely but aim to catch up in the Auckland or Hamilton offices once a month.

Why You'll Love Working With Us

We're not your typical corporate, you won't just find pinstripe suits here. We have an inclusive and supportive culture, full of genuine people who are encouraged to be themselves. We believe in investing in our people and creating an inclusive space that provides opportunities for all. We're committed to making our people's wellbeing a top priority, we're open to flexible working to ensure a healthy work to life balance. We also offer great discounts on our products and retail partners, like up to 50% off our car, home, and contents Insurance.