Salesforce Business Analyst - 12 Month Fixed Term Contract

Aa Insurance; Auckland; Hybrid; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Monthly team meetups

Discount on Aa Insurance products

Job summary

Aa Insurance in New Zealand is seeking a Salesforce Business Analyst on a month Fixed Term Contract to join a small, dynamic Salesforce team. You will lead administrative activities, work with stakeholders, and deliver practical Salesforce solutions.

Collaboration with eight-person team, agile practices, and monthly catch-ups in Auckland/Hamilton underpin the role. The ideal candidate is a certified Salesforce Administrator who loves learning, honesty, and teamwork.

Qualifications

• Certified Salesforce Administrator with hands-on experience.
• Experience coordinating with stakeholders.
• Comfortable with testing and training users.

Responsibilities

• User account maintenance and secure onboarding/offboarding.
• Manage service requests and prioritize resolutions.
• Analyze issues, identify root causes, and escalate when needed.
• Support Salesforce initiatives to deliver project value.
• Assist with UAT and post-implementation validation.
• Oversee sandbox environments for development/testing.
• Provide light user training on Salesforce features.

Skills

Salesforce Admin

Stakeholder liaison

Agile/Scrum

Job description

Salesforce Business Analyst (month Fixed Term Contract)

About the role:

We have a rare opportunity to join our small but dynamic Salesforce team for amonth Fixed Term Contract. Reporting to the Salesforce Team Lead, you will bring your knowledge of and passion for Salesforce, delivering value to our business by leading the administrative activities within the team and working with our stakeholders to produce exceptional solutions.

What you will be doing:

• User Account Maintenance: Be the guardian of user access, ensuring secure and efficient onboarding and offboarding processes.
• Service Request Management: Ensure accurate and timely prioritization and resolution of service and enhancement requests, maintaining the highest level of system performance and user satisfaction.
• Issue Analysis and Escalation: Investigate and analyse system issues, identify root causes, and escal​ate complex problems to the appropriate teams for resolution.
• Salesforce Initiative Support: Play a pivotal role in supporting the delivery of Salesforce initiatives, contributing to the overall success of our projects.
• Testing and Validation: Assist with User Acceptance Testing (UAT) and Post-Implementation Verification, ensuring that all new features meet our rigorous quality standards.
• Sandbox Environment Management: Oversee the management of sandbox environments, facilitating a stable and controlled space for development and testing.
• Training Facilitation: Provide light training to users as necessary, empowering them with the knowledge and skills needed to effectively utilize the Salesforce system.

A bit about you:

• A certified Salesforce Administrator who not only meets the technical demands but also brings a spark of joy to our team.
• An individual with a passion for continuous learning, always seeking to expand their knowledge and skills.
• Someone who values honesty and integrity, and who can inject a healthy dose of humour into our day-to-day.
• A team player who contributes to an atmosphere of psychological safety, where every voice is heard and valued.

A bit about the team:

• We're a close-knit group of eight, including four developers, three business analysts, and one leader.
• We subscribe to the Agile principles and use Scrum to help structure our ways of working.
• We typically work remotely but aim to catch up in the Auckland or Hamilton offices once a month.

Why you'll love working with us:

We're not your typical corporate, you won't just find pinstripe suits here. We have an inclusive and supportive culture, full of genuine people who are encouraged to be themselves. We believe in investing in our people and creating an inclusive space that provides opportunities for all. We're committed to making our people's wellbeing a top priority, we're open to flexible working to ensure a healthy work to life balance. We also offer great discounts on our products and retail partners, like up to% off our car, home, and contents Insurance.