Sales Support Superstar

AMP Group; Auckland; Hybrid; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Living Wage accredited employer

Free life insurance

Free income protection insurance

Free Southern Cross health insurance

Flexible working environment

Wellness programme access

Job summary

AMP Wealth Management New Zealand is looking for a Sales Support - Coaching & Advice to help bridge coaches, customers, and operations for a seamless experience across our brands.

You will assist in managing the end-to-end referral process, ensure opportunities are effectively pursued, and support delivery with strong communication and relationship-building in a dynamic environment.

Qualifications

• Prior experience in a sales or customer service focused environment is essential.
• Exceptional communication skills and the ability to build strong relationships and influence people.
• Strong verbal and written skills and able to effectively execute customer plans.

Responsibilities

• Bridge coaches, customers, and operational teams to ensure a seamless customer experience.
• Collaborate with coaches and broader teams to deliver and follow through on customer requirements.
• Communicate effectively with customers to close opportunities and manage leads across our brands.

Skills

Communication

Customer service

Relationship building

Organizational skills

Multitasking

Problem solving

Adaptability

Microsoft Office

Job description

Job Category: Administration,Customer Service

Job Description

Sales Support - Coaching & Advice

About the role - Mō te turanga mahi

Our Sales Support roles within our Coaching and Sales team play a pivotal role in supporting the customer journey across both of our brands, by ensuring the solutions identified in coaches’ conversations with clients are actioned efficiently and accurately. You will act as the bridge between coaches, customers, and operational teams, ensuring a exceptional customer experience.

You will work closely with coaches and the broader teams to ensure seamless delivery and follow-through on customer requirements. You will communicate effectively with customers to close out identified opportunities and ensure leads have been effectively managed. You will manage the end-to-end referral process across our brands, building strong relationships and influence great outcomes for our customers.

What you’ll need to succeed - E rapu ana mātou

• Prior experience in a sales or customer service focused environtment is essential.
• Exceptional communication skills and the ability to build strong relationships and influence people.
• Comfortable with face-to-face communication with customers and able to effectively represent the our brands.
• Strong verbal and written skills and able to effectively execute customer plans.
• Strong organizational skills for managing competing priorities and mutiple stakeholders
• Positive, proactive, and customer-first mindset
• Resilience and adaptability in a fast-paced environment
• Confident in using technology and learning new systems
• Collaborative team player, reliable and attentive to detail
• Strong problem-solving and critical thinking skills

Who we are - Ko wai mātou

Sometimes we all need a little help to get where we want to go. From family, friends, mentors.

But when it comes to money matters, where do you turn? At AMP Wealth Management New Zealand, we’re committed to providing a little help, so Kiwis can get started, get where they want to go, and enjoy the retirement they want.

We're a leading provider of KiwiSaver, helping our clients to determine the best strategies to reach their financial goals. We also offer a range of general insurance products to help provide financial security, including house, car, contents and travel insurance.

We recognise the vital role business needs to play to support our communities. That’s a key part of who we are and what we do, including being a:

• Living Wage accredited employer
• Supporter of women’s wellness initiative, Dignity NZ
• Proud partner of mental health charity, Voices of Hope

Te whakaute hei paparahi, kia toitū tea o hurihuri nei - Care is the foundation of living a meaningful and sustainable life.

At AMP we are dedicated to fostering an inclusive and culturally rich environment that reflects Aotearoa New Zealand and celebrates the diversity of our workforce. A key part of our journey is to embrace and advocate values of Te Ao Māori – the Māori world view. As we continue to build on this, the implementation of Maori customs and protocols into our business culture and practices is another significant step forward. At AMP we encourage our staff to engage and build competency in this space, as we strive to foster stronger connections with our clients, partners and the communities we serve.

Financial wellbeing is key to leading a fulfilled and happy life. But wellbeing for us is about more than just money. Which is why in addition to several market-leading financial benefits, we provide our people with opportunities and support to develop and grow their careers as well as a range of wellbeing initiatives, including:

• Up to 6% employer superannuation contribution
• Free life insurance
• Free income protection insurance
• Free Southern Cross health insurance
• Flexible working environment
• Access to our wellness programme, including free skin checks and flu vaccinations.