Sales Support Engineer

BlackBerry Inc.; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Job summary

ABB Motion in New Zealand is seeking a Sales & Technical Support professional to back external sales engineers, customers and channel partners across ABB Variable Speed Drives, Electric Motors, PLCs and related products. You will generate competitive quotations, provide technical guidance, and maintain Salesforce records to forecast opportunities.

You will build strong channel relationships, negotiate terms with suppliers, and ensure high-quality service while supporting continuous improvement

Qualifications

• Degree qualified in a related field (e.g. electrical / electronics / automation / mechatronics / mechanical engineering).
• Demonstrated experience in Sales & Technical Support in B2B organisations in the Industrial sector.
• Proven technical aptitude with knowledge of industrial processes & applications.
• Able to communicate effectively (both verbal and written), customer oriented, negotiate, persuasive, possess professional attitude and good team spirit.
• Well versed in MS Office application and CRM Systems.

Responsibilities

• Provide sales and technical support to customers, channel partners, and the sales team, ensuring timely, effective, and high-quality service.
• Support the sales and application of ABB Variable Speed Drives, Electric Motors, PLCs, harmonic filters, and related products through technical guidance and product selection assistance.
• Maintain and update Salesforce (SFDC) records, including customer information, sales activities, quotations, project opportunities, and pipeline forecasting.
• Build and strengthen relationships with channel partners to drive business growth and expand market share.
• Negotiate pricing, delivery, and commercial terms with internal and external suppliers to achieve the best outcomes for customers and the business.
• Provide technical support, troubleshoot issues, manage warranty and quality concerns, and escalate customer-reported technical problems to factories when required.

Skills

Sales & Technical Support

Customer relationships

Negotiation

Communication skills

Education

Electrical / electronics / automation / mechatronics / mechanical engineering degree

Tools

MS Office

CRM Systems

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Sales Manager__Your role and responsibilitiesIn this role you will be responsible for providing technical and sales support for the external sales engineers, customers and channel partners in ABB Variable Speed Drives, Electric Motors, and related products. Generate competitive quotations and tenders using the company quotation tool (CQP), considering customer requirements and best available product mix and appropriate technical & commercial considerations for the enquiries. Communicate and develop good relationships with all stakeholders – Customers, Channel Partners, Internal & External Supplier contacts, Global technical support teams, and own team members. Ensure a positive customer experience throughout the sales and technical support processes.The work model for the role is Hybrid #LI-HybridThis role is contributing to the Motion Business Area in New Zealand.You will be mainly accountable for:Provide sales and technical support to customers, channel partners, and the sales team, ensuring timely, effective, and high-quality service.Support the sales and application of ABB Variable Speed Drives, Electric Motors, PLCs, harmonic filters, and related products through technical guidance and product selection assistance.Maintain and update Salesforce (SFDC) records, including customer information, sales activities, quotations, project opportunities, and pipeline forecasting.Build and strengthen relationships with channel partners to drive business growth and expand market share.Negotiate pricing, delivery, and commercial terms with internal and external suppliers to achieve the best outcomes for customers and the business.Provide technical support, troubleshoot issues, manage warranty and quality concerns, and escalate customer-reported technical problems to factories when required.Contribute to continuous improvement by enhancing sales processes, ensuring compliance with company procedures, delivering accurate reporting, and supporting overall business operations.Our team dynamicsYou will join a collaborative and results-driven team within ABB's Motion Business Area, where your contributions will directly impact business growth and customer satisfaction. Working alongside experienced sales and technical professionals, you will have the opportunity to develop your skills in a supportive environment that values continuous improvement and innovation.Qualifications for the roleDegree qualified in a related field (eg electrical / electronics / automation / mechatronics / mechanical engineering)Demonstrated experience in Sales & Technical Support in B2B organisations in the Industrial sector.Proven technical aptitude with knowledge of industrial processes & applications.Able to communicate effectively (both verbal and written), customer oriented, negotiate, persuasive, possess professional attitude and good team spirit.Well versed in MS Office application and CRM Systems.You are fluent in English; additional language skills are advantageousYou demonstrate alignment with ABB's core values of safety, integrity, and compliance, with a commitment to ethical business practicesMore about usABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors and drives for a wide range of applications in all industrial sectors. With our global scale and local expertise, we partner with customers worldwide to optimize their operations while contributing to a sustainable energy future.In New Zealand, ABB is committed to supporting local industrial sectors including manufacturing, infrastructure, and renewable energy projects with world-class motion solutions and services.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.