Sales Support & Customer Experience Coordinator

Blue Star; Howick; On-site; NZD 50,000 - 65,000; Full time

Job summary

Blue Star Display and APC Innovate in Auckland is seeking a proactive administrator to support sales, orders and production coordination in our Auckland office. You'll work closely with Account Managers, Customer Service and Production teams to keep orders, job files and WIP up to date, delivering accurate administration in a fast-paced environment.

If you are detail-oriented, excel at multi-tasking and communicate clearly with internal stakeholders, this role offers a varied daily routine and

Qualifications

• Previous experience in an administration, customer service, sales support or similar role.
• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• A professional, friendly and positive attitude.
• Strong written and verbal communication skills.
• The ability to multitask and prioritise competing deadlines.
• A proactive approach to problem solving.
• The ability to work effectively both independently and as part of a team.
• Experience within the print, manufacturing, production or related industry would be advantageous but is not essential.

Responsibilities

• Provide exceptional customer service to internal and external customers
• Process customer orders, work orders and online orders accurately and efficiently
• Enter and maintain job information within company systems
• Provide administrative support to the Account Management and Sales teams
• Monitor work in progress and ensure jobs are completed to agreed timelines and quality standards
• Liaise with production, warehouse teams, suppliers and customers to ensure smooth job execution
• Communicate proactively regarding job status, timelines and any issues that may arise
• Maintain accurate documentation and ensure all information provided to production teams is correct
• Assist with customer enquiries, reception duties and general office administration as required
• Build and maintain positive relationships with customers, suppliers and internal stakeholders

Skills

Organisational skills

Time management

Attention to detail

Communication skills

Microsoft Office

Excel

Tools

Microsoft Office

Excel

Job description

Blue Star Display and APC Innovate in Auckland is seeking a proactive administrator to support sales, orders and production coordination in our Auckland office. You'll work closely with Account Managers, Customer Service and Production teams to keep orders, job files and WIP up to date, delivering accurate administration in a fast-paced environment.

If you are detail-oriented, excel at multi-tasking and communicate clearly with internal stakeholders, this role offers a varied daily routine and