Risk and Assurance Lead - CSD

New Zealand Post Group; Auckland; Hybrid; NZD 120,000 - 170,000; Full time

Job summary

New Zealand Post Group is seeking a Risk & Assurance Lead for the Customer Service Delivery unit in Auckland. The role will lead risk and assurance activities, embed enterprise risk practices, run risk workshops and provide practical guidance on controls and compliance.

You will partner with leaders across the operation to monitor risk, support resilience, and deliver timely risk insights and assurance reporting for better decision-making.

Qualifications

• Experience in risk, assurance, audit, or governance with the ability to translate complex concepts into practical actions.
• Strong relationship-building and influencing skills with operational leaders and stakeholders.
• Proactive, solutions-focused mindset to identify risks, analyse trends, and drive improvement.
• Experience developing and embedding risk frameworks, assurance programmes, controls, business continuity, or resilience practices within a complex organisation.
• Excellent communication skills, high attention to detail, and ability to work at pace while managing priorities.

Responsibilities

• Lead and embed risk and assurance practices across Customer Service Delivery.
• Drive the implementation of NZ Post's enterprise risk framework and help leaders identify, assess, monitor and manage risk.
• Facilitate risk workshops and provide practical guidance on risk management, controls and compliance.
• Build and deliver a risk assurance programme and strengthen first-line assurance.
• Monitor Customer Service Delivery risks and report on risk trends and issues, enabling business continuity and resilience.

Skills

Risk management

Governance

Stakeholder engagement

Risk frameworks

Incident management

Business continuity

Resilience

Communication

Job description

**Risk & Assurance Lead - CSD**Help one of New Zealand's largest and most trusted organisations manage risk effectively.This role is all about influencing and partnering with our leaders across the Customer Service Delivery business unit to strengthen how risk, assurance and resilience are managed.**Kōrero mō te tūranga - About the role**You'll be responsible for leading and embedding risk and assurance practices across Customer Service Delivery, including:* Driving the implementation of NZ Post's enterprise risk framework and helping leaders identify, assess, monitor, and manage risk.* Facilitating risk workshops and providing practical guidance on risk management, controls, and compliance.* Building and delivering a risk assurance programme and strengthening first-line assurance capability that provides confidence key controls are designed and operating effectively.* Monitoring Customer Service Delivery risks, supporting leaders to manage residual risk within agreed risk appetite and tolerance, and reporting on risk trends and emerging issues.* Enabling business continuity, operational resilience, incident management, and recovery readiness activities.* Developing risk insights, key risk indicators, and assurance reporting to support better business decisions.* Partnering with Operational Excellence to embed risk management, controls and assurance into CSD's day-to-day management and operational governance practices.**Mōu - About you**You'll be an experienced risk, assurance, audit, or governance professional who enjoys building relationships, influencing stakeholders, and turning complex issues into practical solutions. You'll be comfortable operating across both strategy and hands-on delivery while helping leaders manage risk with confidence.Due to the nature of our business, an understanding of the logistics/supply chain/manufacturing would be very beneficial.You'll bring:* Proven experience in risk, assurance, audit, or governance, with the ability to translate complex concepts into practical actions.* Strong relationship-building and influencing skills, with the confidence to partner effectively with operational leaders and stakeholders across all levels of the business.* A proactive, solutions-focused mindset, with the ability to identify risks, analyse trends, solve problems, and drive continuous improvement.* Experience developing and embedding risk frameworks, assurance programmes, controls, business continuity, or resilience practices within a complex organisation.* Excellent communication skills, high attention to detail, and the ability to work at pace while managing competing priorities and delivering results.* You'll be making a real impact across a nationwide operation that delivers essential services to New Zealanders every day.* Influence strategic and operational decision-making.* Lead the development of risk, assurance, business continuity, and resilience capability across Customer Service Delivery business unit.* Help us create a stronger risk-aware culture.* Join a collaborative organisation that values innovation and delivering great outcomes for customers.Apply today! Please download the JD on the. For additional information, please contact Cath Scott (Talent Business Partner) on 022 323 0684**Applications for this position close on 25 November 2026***All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.***There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in****.*** Auckland (East Tamaki) based role.* Highly visible role with the opportunity to shape best practice risk and assurance.The easiest way to use the Job Search is to enter one or more words as Keywords and the Job Search will find jobs with any of your keywords in the skills, position title or location. 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