Risk and Assurance Lead - CSD

NZ Post; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

NZ Post is seeking an experienced Risk & Assurance Lead to partner with leaders across the Customer Service Delivery business unit in Auckland. You will influence decisions, strengthen governance, and drive resilience initiatives across a nationwide service organisation.

You will develop risk insights, lead assurance programs, and embed controls to ensure critical processes operate effectively while reporting on trends to senior leaders.

Qualifications

• Experience translating risk concepts into practical actions that deliver outcomes.
• Ability to partner with leaders and influence decision-making.
• Strong communication and relationship-building across all levels of the business.

Responsibilities

• Lead and embed risk and assurance practices across Customer Service Delivery.
• Drive implementation of enterprise risk framework and monitor risk trends.
• Facilitate risk workshops and provide practical guidance on controls and compliance.
• Develop risk insights, indicators, and assurance reporting for senior stakeholders.
• Support business continuity, resilience, and incident management activities.
• Collaborate with Operational Excellence to embed risk management in governance.
• Strengthen first-line assurance capability and design operating effectiveness.

Skills

Risk management

Stakeholder engagement

Risk frameworks

Communication

Continuous improvement

Operational resilience

Job description

Risk & Assurance Lead - CSD

Auckland based role.

Want a role where you can influence business decisions, improve operational performance, and help one of New Zealand's largest and most trusted organisations manage risk effectively?

We're looking for an experienced Risk & Assurance Lead to partner with leaders across our Customer Service Delivery business unit and strengthen how risk, assurance and resilience are managed. This is a highly visible role with the opportunity to shape best practice, influence senior stakeholders, and drive meaningful change.

Kōrero mō te tūranga - About the role

You’ll be responsible for leading and embedding risk and assurance practices across Customer Service Delivery, including:

• Driving the implementation of NZ Post's enterprise risk framework and helping leaders identify, assess, monitor, and manage risk.
• Facilitating risk workshops and providing practical guidance on risk management, controls, and compliance.
• Building and delivering a risk assurance programme and strengthening first‑line assurance capability that provides confidence key controls are designed and operating effectively.
• Monitoring Customer Service Delivery risks, supporting leaders to manage residual risk within agreed risk appetite and tolerance, and reporting on risk trends and emerging issues.
• Enabling business continuity, operational resilience, incident management, and recovery readiness activities.
• Developing risk insights, key risk indicators, and assurance reporting to support better business decisions.
• Partnering with Operational Excellence to embed risk management, controls and assurance into CSD's day‑to‑day management and operational governance practices.

Mōu - About You

You’ll be an experienced risk, assurance, audit, or governance professional who enjoys building relationships, influencing stakeholders, and turning complex issues into practical solutions. You’ll be comfortable operating across both strategy and hands‑on delivery while helping leaders manage risk with confidence.

You’ll Bring

• Proven experience in risk, assurance, audit, or governance, with the ability to translate complex concepts into practical actions that deliver business outcomes.
• An understanding and/or experience with operational management ideally from a logistics/supply chain/manufacturing industry.
• Strong relationship‑building and influencing skills, with the confidence to partner effectively with operational leaders and stakeholders across all levels of the business.
• A proactive, solutions‑focused mindset, with the ability to identify risks, analyse trends, solve problems, and drive continuous improvement.
• Experience developing and embedding risk frameworks, assurance programmes, controls, business continuity, or resilience practices within a complex organisation.
• Excellent communication skills, high attention to detail, and the ability to work at pace while managing competing priorities and delivering results.

Why join us?

• Make a real impact across a nationwide operation that delivers essential services to New Zealanders every day.
• Partner with senior operational leaders and influence strategic and operational decision‑making.
• Lead the development of risk, assurance, business continuity, and resilience capability across Customer Service Delivery business unit.
• Help create a stronger risk‑aware culture while driving continuous improvement and operational excellence.
• Join a collaborative organisation that values innovation, improvement, and delivering great outcomes for customers.

Hiahia? - Interested? Come and join the whanau!

Applications for this position close on 6 October 2026

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.