Retail Supervisor

New Zealand Government Joba; Hamilton; On-site; NZD 65,000 - 80,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Waikato Hospital is seeking a proactive Retail Supervisor to lead our Nutrition & Food Service Retail Team. You will oversee daily retail operations, ensure food safety compliance, and optimise service for patients, visitors and staff across five on-site outlets.

You will supervise, coach and coordinate staff, manage stock and ordering, and drive continuous improvement in quality, safety and customer experience in a fast-paced hospital environment.

Qualifications

• NZ residency and ability to communicate effectively in English.
• Experience supervising and training hospitality staff.
• Strong customer service and leadership skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Hands-on approach to maintaining food safety standards.

Responsibilities

• Supervise, coach, and support food service staff.
• Coordinate daily operations and staffing requirements for our three smaller retail outlets.
• Ensure food production and service meet quality and timing expectations.
• Manage food ordering, stock control, and receiving of goods.
• Monitor and verify food safety systems and corrective actions.
• Respond to customer enquiries and resolve issues professionally.
• Support continuous improvement initiatives within the department.
• Maintain a safe, clean, and compliant work environment.

Skills

Customer service

Leadership

Fast-paced environment

Hospitality background

Staff supervision

Problem solving

Job description

Retail Supervisor, Waikato Hospital

Permanent Full time role, 80 hours per fortnight Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Are you an experienced hospitality professional with a passion for delivering outstanding customer service, leading teams, and maintaining the highest food safety standards? We are seeking a motivated and hands‑on Food Supervisor to join our Nutrition & Food Service Retail Team at Waikato Hospital. In this role, you will oversee the day‑to‑day operation of retail food services, support staff performance, ensure food safety compliance, and help deliver a high‑quality food service experience for patients, visitors, and staff.

About the Role

As a Food Supervisor, you will lead by example, working alongside your team to ensure food production, service, and retail operations run smoothly and efficiently. You will be responsible for coordinating staff, maintaining service standards, managing stock and ordering, and ensuring compliance with food safety requirements.

Key Responsibilities

• Supervise, coach, and support food service staff.
• Coordinate daily operations and staffing requirements for our three smaller retail outlets.
• Ensure food production and service meet quality and timing expectations.
• Manage food ordering, stock control, and receiving of goods.
• Monitor and verify food safety systems and corrective actions.
• Respond to customer enquiries and resolve issues professionally.
• Support continuous improvement initiatives within the department.
• Maintain a safe, clean, and compliant work environment.

This position is a Monday to Friday position however, occasional weekend work may be required. You must be available for rostered 8 hour duties between hours of 6 am and 8.30 pm. Click here to view the position description.

About the Team/Service

Nutrition & Food Services is committed to delivering a safe, high‑quality and efficient food service that meets the nutritional needs of individuals and supports their overall health and wellbeing.

Each mealtime, our team prepares and serves more than 850 patient meals. In addition to inpatient services, we also operate a Meals on Wheels program for community clients and manage five on‑site retail food outlets.

About you

• excellent customer service and leadership skills
• the ability to work well in a fast‑paced environment, juggle various tasks and still have a welcoming smile
• a strong background in food and hospitality
• previous experience supervising and training staff
• a relentless positive attitude every shift, the ability to see what needs to be done and the willingness to jump in and get it done
• the ability to solve problems and use initiative

If you have read the position description, and can confidently say that you meet the criteria outlined, we would welcome your application.

Applicants for this position must have NZ residency and be able to communicate effectively in both spoken and written English.