Retail Store Manager: Drive Sales and Customer Experience

JobSpace; Hamilton; On-site; NZD 60,000 - 85,000; Full time

Job summary

Shree Bhavani Holdings Limited in Hamilton, New Zealand, is seeking a Retail Store Manager to lead daily operations, drive sales, and deliver an exceptional shopping experience. You will supervise staff, plan promotions, manage budgets and inventory, handle outcomes, and ensure health and safety compliance while maintaining a clean, customer-focused store.

This role requires strong communication, reliability, and the ability to thrive under pressure in a fast-paced retail environment.

Qualifications

• At least 02 years of relevant work experience or a tertiary qualification in retail/business management studies.
• Minimum 30 hours guaranteed per week.

Responsibilities

• Plan and coordinate the overall operations of the store, ensuring smooth day-to-day functioning.
• Develop and implement sales strategies to meet store revenue and profitability targets.
• Cash handling and operating the cash register.
• Deliver exceptional customer service and handle customer inquiries, feedback, or complaints professionally.
• Supervise, train, and motivate staff, fostering a positive and productive work environment.
• Conduct local advertising for the store, including running weekly specials.
• Manage budgets, ensuring financial goals are achieved, and prepare financial reports as needed.
• Ensuring that staff conduct themselves according to the company standards and policy.
• Always maintaining a clean and hygiene work environment at all times.
• Communicate with customers to receive feedback and manage complaints.
• Implementation of store initiatives.
• Manage stock levels, including ordering, receiving, and inventory control to minimize wastage and maintain availability.
• Creating staff rosters and making sure that the store has the required number of staff for smooth and efficient running of the store at all times.
• Perform administrative duties as required by the owner.
• Manage the store’s product mix, ensuring a variety that aligns with customer demand and maximizes sales opportunities.
• Monitor Opening and closing the store on time as required.
• Ensure compliance with health, safety, and regulatory requirements within the retail environment.

Skills

Reliability & Professionalism

Sales & Commercial Awareness

Health & Safety Awareness

Job description

Shree Bhavani Holdings Limited in Hamilton, New Zealand, is seeking a Retail Store Manager to lead daily operations, drive sales, and deliver an exceptional shopping experience. You will supervise staff, plan promotions, manage budgets and inventory, handle outcomes, and ensure health and safety compliance while maintaining a clean, customer-focused store.

This role requires strong communication, reliability, and the ability to thrive under pressure in a fast-paced retail environment.