Retail Sales Supervisor - Papamoa

PUMA New Zealand Ltd; Papamoa; On-site; NZD 55,000 - 75,000; Full time

Job summary

PUMA New Zealand Ltd is seeking a Retail Sales Supervisor in Papamoa to lead a dynamic team on the shop floor, drive sales, and ensure a superior customer experience. You will implement sales strategies, monitor KPIs, and coach staff to deliver strong results while upholding Puma brand values.

The role requires flexibility with non-traditional hours, weekends, evenings, and holidays; travel may be required for new openings or closings.

Qualifications

• Proven ability to exceed sales targets while meeting company financial goals.
• Demonstrated ability to identify, hire, train, develop, and retain top talent.
• Strong reasoning skills to navigate complex issues and effective communication to present to large groups.
• Proactive approach to managing and promoting a sales culture within the store to achieve targets, KPIs and profitability.

Responsibilities

• Lead in-store initiatives to meet/exceed sales, KPI and profitability goals.
• Support Store Manager in recruitment, training, and development of Associates.
• Coach and develop employees to drive customer experience and sales performance.
• Oversee Loss Prevention education and awareness programs and compliance.
• Assist with new store openings/closings; travel may be required.
• Ensure store visuals meet Puma standards and maintain a safe environment.

Skills

Sales targets

Talent management

Communication

Sales culture leadership

Job description

YOUR MISSION

Are you passionate about leading teams and driving results in a dynamic retail environment? Join us at Papamoa, New Zealand, and take on the challenge of ensuring our store consistently achieves or exceeds sales, KPIs, and profitability goals. As a Retail Sales Supervisor, you will: Implement short and long-term planning, expense control, and sales and service strategies to meet and exceed targets. Uphold high standards of customer experience, aligning with PUMA's Brand Values and service standards. Spend 90% of your working time on the sales floor, engaging with consumers, selling, and coaching employees. Assist the Store Manager and Assistant Store Manager in the recruitment, training, development, and succession of high-performing, results-driven Associates. Manage and monitor Loss Prevention education and awareness programs, ensuring operational compliance. Participate in new store openings and/or store closings; travel may be required. Ensure the store’s visual presentation always meets or exceeds PUMA standards and maintain the store’s physical condition. Maintain a safe and compliant working environment for all Store Associates and Customers. Work non-traditional hours; weekends, evenings, holidays; and overtime as required.

YOUR TALENT

To excel in this role, you will need:

• Proven ability to exceed sales targets while meeting company financial goals.
• Demonstrated ability to identify, hire, train, develop, and retain top talent.
• Strong reasoning skills to navigate complex issues and effective communication skills to present information to large groups.
• A proactive approach to managing and promoting a sales culture within the store to achieve or exceed sales, KPIs, and profitability goals.

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what's next in both sport and culture. PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.