Retail Sales & Service Manager — Lead a High-Performing Team

Farmers Trading Company Ltd; New Zealand; Remote; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discount

Training and development

Career growth opportunities

Job summary

Farmers Newmarket is seeking a dedicated Sales and Service Manager to join our experienced Newmarket management team. You will have the opportunity to move across the store to gain exposure to a wide range of retail offerings and lead by example in customer service and presentation.

As the Sales and Service Manager you will drive department sales, coach the team, liaise with VM for banners and displays, implement promotional plans, and foster a strong service culture.

Qualifications

• 2+ years' experience in a similar position (Store Manager small store or Department Manager medium to large store).
• Strong sales coaching competence - proven ability in coaching for sales improvement.
• Excellent team management experience - can motivate and coach a team to improve sales results.

Responsibilities

• Drive department sales and take full ownership for the teams sales performance.
• Manage, coach, develop and motivate team to exceed sales budgets.
• Liaise with VM to ensure all visual elements (banners, windows, hot spots) are in place, on time before store opening.
• Drive a customer service culture across departments by ensuring high levels of customer service.
• Implement & communicate promotional plans for upcoming events.

Skills

Sales coaching

Team leadership

Customer service

Job description

Farmers Newmarket is seeking a dedicated Sales and Service Manager to join our experienced Newmarket management team. You will have the opportunity to move across the store to gain exposure to a wide range of retail offerings and lead by example in customer service and presentation.

As the Sales and Service Manager you will drive department sales, coach the team, liaise with VM for banners and displays, implement promotional plans, and foster a strong service culture.