Retail Sales & Service Leader — Team Coaching & Growth

Aotearoa New Zealand Association of Social Workers; Dunedin; On-site; NZD 70,000 - 90,000; Full time

Job summary

Farmers Dunedin is seeking a hands-on Sales and Service Manager to lead the Dunedin store's department teams and drive sales performance.

You'll coach and motivate staff, coordinate in-store visuals, implement promotional plans and ensure exceptional customer service across departments. This permanent full-time role includes weekend shifts and flexibility in early starts and late nights as part of the management roster.

Qualifications

• 2+ years' experience in a similar position (Store Manager small store or Department Manager medium to large store).
• Strong sales coaching competence - proven ability in coaching for sales improvement.
• Excellent team management experience - can motivate and coach a team to improve sales results.

Responsibilities

• Drive department sales and take full ownership for the teams sales performance.
• Manage, coach, develop and motivate team to exceed sales budgets.
• Liaise with VM to ensure all visual elements (banners, windows, hot spots) are in place, on time before store opening.
• Drive a customer service culture across departments by ensuring high levels of customer service.
• Implement & communicate promotional plans for upcoming events.

Skills

Sales coaching

Team management

Customer service

Job description

Farmers Dunedin is seeking a hands-on Sales and Service Manager to lead the Dunedin store's department teams and drive sales performance.

You'll coach and motivate staff, coordinate in-store visuals, implement promotional plans and ensure exceptional customer service across departments. This permanent full-time role includes weekend shifts and flexibility in early starts and late nights as part of the management roster.