Retail Sales Assistant - Westgate

Baby Bunting Pty; Auckland; On-site; NZD 28,000 - 39,000; Part time

Benefits offered by this job

Competitive hourly rate

Paid parental leave

Training pathways

Employee Assistance Program

Generous team discounts

Job summary

Baby Bunting in Westgate, Auckland is hiring a Retail Sales Assistant to deliver exceptional customer service, support new parents, and create a welcoming shopping experience.

You will engage customers, demonstrate products, manage stock, and work a rotating afternoon/evening weekend schedule. The role suits someone with prior customer service experience and a friendly, professional approach.

Qualifications

• Prior customer service experience.
• Able to work in a fast-paced retail environment.
• High standards in customer service and store presentation.
• Proficient in calming irate customers and resolving issues with empathy.

Responsibilities

• Customer Engagement - Connect with and understand the needs of customers, providing personalised assistance and product recommendations.
• Product Demonstration - Guide customers through product features and benefits, ensuring they make informed choices.
• Stock Management - Maintain accurate stock levels and ensure the store is well-presented and organised.
• Flexible Scheduling - Work a rotating roster of flexible shifts across weekdays, evenings, and weekends.

Skills

Customer Service

Fast-paced environment

Empathy

Communication

Job description

Retail Sales Assistant - Baby Bunting, Westgate, Auckland

Baby Bunting is Australia & New Zealand's largest nursery speciality retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey. Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.

Ready to connect, support, and make a real impact? If you’re passionate about delivering brilliant customer service, creating meaningful in-store experiences, and supporting parents and carers, this is your moment!

Located in the fast-growing Westgate retail precinct in Auckland’s northwest, this store sits among major retailers and everyday conveniences, creating steady customer activity throughout the day. The area is easy to access by car, with ample parking available, and is well connected by local bus services. With a range of cafés, eateries and shopping options nearby, it offers a convenient and comfortable setting for both work and breaks.

Employment Type - Permanent Part-Time

Roster- Monday 3:15pm-5:45pm | Tuesday 2:30pm-5:00pm | Wednesday 2:45pm-5:45pm | Sunday 11:00am-2:00pm

About the Role

As a Retail Sales Assistant, you’ll be responsible for delivering exceptional customer service, fostering a positive shopping experience, and supporting new and expectant parents on their journey. We’re looking for someone who is passionate about helping others and thrives in a dynamic retail environment.

Here’s What You’ll Be Doing

• Customer Engagement - Connect with and understand the needs of new and expectant parents, providing personalised assistance and product recommendations.
• Product Demonstration - Guide customers through product features and benefits, ensuring they make informed choices.
• Stock Management - Maintain accurate stock levels and ensure the store is well-presented and organised.
• Flexible Scheduling - Work a rotating roster of flexible shifts across weekdays, evenings, and weekends.

About You

You’re a proactive and approachable individual who thrives in a fast-paced retail environment. You have a genuine passion for helping others and delivering exceptional customer service.

What You Bring To The Team

• Prior Customer Service Experience.
• Ability to work in a fast-paced environment.
• High Standards in customer service and store presentation.
• Proficient in calming irate customers and resolving issues with empathy and professionalism.

Physical Requirements

Able to lift up to 15kgs between floor and shoulder, 10kgs above shoulder height. Ability to wear a headset to communicate with the team on the shop floor. Stand and walk for prolonged periods of time.

The Perks & Benefits

• A supportive, friendly team culture that celebrates wins and supports your goals.
• Competitive salary / hourly rate
• Paid parental leave to support you and your family.
• Training pathways to support your growth and career development.
• Employee Assistance Program for your wellbeing.
• Generous team discounts.

Please Note

• Due to the intimate and personal nature of our work, successful applicants will also need to undergo a Ministry of Justice Check.

We use Sapia.ai to help with the first step of screening with our wonderful Talent team reviewing every response and makes all hiring decisions. Any personality insights you receive are just for you and aren’t shared with Baby Bunting or used to decide your suitability.