Retail Delivery & Excellence Lead – Elevate Customer Experience

Z Energy; Wellington; Hybrid; NZD 156,000 - 183,000; Full time

Benefits offered by this job

Medical insurance

KiwiSaver employer contribution

Hybrid working

Job summary

Z Energy is seeking a Kaitaki Hokohoko - Aratuku, Kounga Retail Delivery & Excellence Manager in Wellington to shape and standardise our retail network. You will connect retail strategy to execution, ensuring site formats, standards, and investment programmes deliver value to customers and retailers.

You will lead governance, drive operational excellence, and partner across functions to deliver scalable solutions, safety, and continuous improvement in a changing energy landscape.

Qualifications

• Strong commercial acumen balancing customer, operational and financial outcomes.
• Experience developing standards, governance frameworks, operating models or network strategies.
• Track record of influencing senior stakeholders and leading cross-functional programmes.
• Strong problem-solving, continuous improvement and change leadership capability.
• Ability to translate strategy into scalable, practical execution with bold ambition.
• Collaborative leadership style that drives meaningful outcomes.

Responsibilities

• Lead the Retail Delivery & Excellence roadmap, identifying opportunities to improve customer experience, retailer performance, operational effectiveness, and network execution.
• Own governance and continuous improvement of retail operating standards, ensuring consistency, compliance, and excellence across the network.
• Drive operational excellence initiatives that simplify frontline execution, improve productivity, reduce risk, and enhance retailer capability.
• Establish and maintain delivery, assurance, and performance frameworks providing visibility of execution quality and outcomes.
• Lead significant retail and network change programmes ensuring solutions are ready, commercially sound, and aligned to strategy.
• Provide leadership for retailer performance and operational readiness across site teams for priorities and initiatives.
• Embed safety, risk management, and continuous improvement across all delivery activities.
• Develop delivery plans, governance processes, and implementation frameworks for successful execution.

Skills

Commercial acumen

Stakeholder management

Governance frameworks

Continuous improvement

Strategic execution

Leadership

Job description

Z Energy is seeking a Kaitaki Hokohoko - Aratuku, Kounga Retail Delivery & Excellence Manager in Wellington to shape and standardise our retail network. You will connect retail strategy to execution, ensuring site formats, standards, and investment programmes deliver value to customers and retailers.

You will lead governance, drive operational excellence, and partner across functions to deliver scalable solutions, safety, and continuous improvement in a changing energy landscape.