Retail Customer Service Pro - Team Member

Mitre 10; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Company uniform

Staff buying privileges

Ongoing training

Job summary

Mitre 10 MEGA Takanini is seeking a Customer Service Team Member for a full-time position. You’ll be the first point of contact for customers, assisting with enquiries, returns, exchanges, gift cards, store information and general support to ensure an exceptional shopping experience.

Join a friendly team, receive ongoing training, a company uniform and staff buying privileges. The role reports to the Assistant Retail Manager and requires previous retail and customer service experience, great

Qualifications

• Previous retail and customer service experience (essential)
• Enthusiasm and a strong team spirit
• Excellent communication and interpersonal skills
• Good time management and organisational skills
• A quick and alert mind, with the ability to adapt and remain flexible
• Confidence using computer systems and learning new processes
• A willingness to learn and develop
• The ability to remain calm and professional in a busy environment

Responsibilities

• As a Customer Service Team Member, you will be one of the first points of contact for our customers. You will assist with customer enquiries, returns, exchanges, gift cards, store information, and general customer support, helping to ensure every customer receives an exceptional shopping experience.
• You will also support other areas of the business as required and work closely with team members across the store.
• In this role, you will report to the Assistant Retail Manager.

Skills

Customer service

Retail experience

Excellent communication

Team spirit

Time management

Job description

Mitre 10 MEGA Takanini is seeking a Customer Service Team Member for a full-time position. You’ll be the first point of contact for customers, assisting with enquiries, returns, exchanges, gift cards, store information and general support to ensure an exceptional shopping experience.

Join a friendly team, receive ongoing training, a company uniform and staff buying privileges. The role reports to the Assistant Retail Manager and requires previous retail and customer service experience, great