Retail Assistant | All Blacks Experience

Ngāi Tahu Group; Christchurch; On-site; NZD 28,000 - 34,000; Part time

Benefits offered by this job

Casual on-call

Job summary

All Blacks Experience in Auckland is seeking a friendly Retail Assistant to greet visitors and drive memorable customer experiences. You’ll work in our retail space, assisting with purchases and keeping the store polished and inviting.

This casual, on-call position adapts to peak periods, weekends, and public holidays, offering flexibility and hands-on guest interaction. Join a world-class attraction celebrating New Zealand rugby heritage, with opportunities to learn about te reo Māori and

Qualifications

• Experience delivering friendly customer service in retail or hospitality.
• Comfort using point-of-sale systems and handling transactions.
• Interest in rugby and knowledge of All Blacks heritage is a plus.
• Willingness to learn te reo Māori and tikanga Māori.

Responsibilities

• Engage visitors with a welcoming, memorable experience.
• Assist customers with purchases and keep the store well presented.
• Support peak periods, weekends, and holidays as required.

Skills

Customer service

Retail experience

Communication

Tech-savvy

Rugby interest

Tools

POS systems

Job description

Auckland | Tāmaki Makaurau

Casual | On-Call

Do you love creating memorable customer experiences? Are you passionate about retail, tourism and engaging with people from around the world? Would you like to be part of one of New Zealand's most iconic visitor attractions in the heart of Auckland?

A Little About Us

The All Blacks Experience is a world-class, interactive attraction that celebrates New Zealand's deep connection to rugby and the remarkable achievements of our national teams.

Visitors are taken on a state-of-the-art 45-minute guided journey through the story of New Zealand rugby, exploring how the game has shaped our culture and identity while hearing from some of the legends who have worn the jersey. Through immersive technology and interactive displays, guests experience everything from the locker room environment to the energy and excitement of a packed stadium.

Located in central Auckland, the All Blacks Experience welcomes visitors of all ages from New Zealand and around the world.

About The Role

As a Retail Assistant, you'll be one of the first people our visitors meet, helping create a welcoming and memorable experience from the moment they arrive.

Working within our retail space, you'll provide exceptional customer service, share your knowledge of our retail range, assist customers with their purchases and help ensure the store is presented to a high standard. You'll engage with visitors from a wide range of backgrounds and play an important role in bringing the All Blacks Experience to life.

This is a casual, on-call position, with shifts offered based on operational demand, peak visitor periods, weekends, public holidays and leave cover.

About You

We're looking for someone who:

• Loves interacting with people and creating outstanding customer experiences.
• Has experience in retail, tourism, hospitality or another customer-facing environment.
• Is confident using point-of-sale systems and can quickly learn new technology and processes.
• Has an interest in rugby and a willingness to build knowledge of the All Blacks and New Zealand rugby history.
• Has an interest in learning and embracing te reo Māori and tikanga Māori.
• Is flexible and available to work weekends, public holidays and peak visitor periods.
• Brings a positive attitude, strong communication skills and a team-focused approach.

Why join us?

This is a unique opportunity to be part of a world-class attraction that showcases one of New Zealand's most recognised sporting brands. You'll work alongside a passionate team in a fun, welcoming and dynamic environment while helping create unforgettable experiences for visitors from around the globe.

Before you apply

The All Blacks Experience is committed to providing a safe and healthy workplace for our team and visitors. As part of our recruitment process, successful applicants will be required to complete pre-employment checks, including drug and alcohol testing.

You must be legally entitled to work in New Zealand to be considered for this position.

Nau mai, haere mai, tauti mai!