Retail Assistant

Tourism Holdings Pty; Queenstown; On-site; NZD 30,000 - 36,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Friendly team

Job summary

Tourism Holdings Limited (thl) operates Kiwi Experience, RV Super Centre, Waitomo Glowworm Caves and The Legendary Black Water Rafting. We are seeking a Retail Assistant at our Queenstown location to deliver excellent service, drive sales, and learn our RVSC range.

You will engage customers, assist with stock, operate tills and participate in store events to support growth and a fun team culture.

Qualifications

• Experience in RV, marine, kitchens, plumbing or outdoor retail sales is an advantage but not necessary.
• Strong communication and interpersonal skills.
• Good numeracy skills.
• Confident with computers including Excel/Word; Shopify is a bonus.

Responsibilities

• Deliver outstanding customer service and build lasting relationships with customers.
• Meet and exceed daily sales targets.
• Actively participate in training to become an expert on RVSC products.
• First point of contact for phone and email inquiries.
• Merchandise, price and restock shelves; ensure tickets are current.
• Operate tills and process payments.
• Keep the store clean and tidy and assist with online order dispatch.
• Complete end-of-day processes on time.
• Support tradeshows and expos.

Skills

Strong communication

Interpersonal skills

Numeracy skills

Computer literacy

Tools

Excel

Word

Shopify

Job description

About us:

At Tourism Holdings Limited (thl), we're all about creating unforgettable journeys. As New Zealand's premium tourism company, we proudly operate iconic kiwi brands like Kiwi Experience, RV Super Centre, Waitomo Glowworm Caves and The Legendary Black Water Rafting. Plus, we're the world's largest campervan operator, with operations in NZ, AUS, and US. Our diverse fleet includes Maui, Britz, Apollo, Mighty, El Monte RV, Roadbear, and Just Go.

At RV Super Centre, we provide exceptional retail accessories for RV, camping, marine, tiny home and outdoor enthusiasts, and we're looking for a dynamic Retail Assistant to join our team at our purpose-built new location in Queenstown by the airport.

The role:

As a Retail Assistant, you will play a key role in delivering exceptional customer service and ensure we meet our sales targets. If you're enthusiastic, love customer interactions and learning about new products then this is the perfect role for you!

Key Responsibilities:

• Excel in outstanding customer service and build lasting relationships with our customers.
• Build solid relationships with the RVSC team and wider THL business.
• Meet and exceed daily sales targets.
• Actively participate and take responsibility for your training needs to ensure you are an expert on all RVSC’s products and systems.
• First point of contact for phone and email enquiries.
• Merchandise and restock shelves, ensure all products are ticketed and pricing is current.
• Operate computerised tills and barcode readers to scan items.
• Accept payments for goods.
• Keep the store clean and tidy.
• Assist with picking/dispatching of Online store orders when required.
• Ensure all end of day processes are completed correctly, on time, every day.
• Participate in all aspects of stock takes.
• Help support Tradeshows and Expos.

What we are looking for:

• Experience in RV, marine, kitchens, plumbing or outdoor retail sales is an advantage but not necessary.
• Strong communication and interpersonal skills.
• Good numeracy skills.
• Confident in using computers, including Excel/Word, Shopify is a bonus.
• A positive, energetic team player with a great sense of humour.

Hours:

40 hours per week: 5 days a week (including weekends) with Thurs/Fri Off.

What we offer:

• Opportunity for growth and development within the team, across NZ and the Globe.
• Competitive payrate and benefits.
• A fun, supportive, vibrant place to work.