Retail Assistant

Oroton; Auckland; On-site; NZD 28,000 - 34,000; Part time

Benefits offered by this job

Competitive remuneration

Product discounts

Wardrobe program access

Structured training plan

12 weeks paid parental leave

Team culture

Job summary

Oroton is seeking Customer Experience Specialists to bring the brand to life through styling and exceptional service at our Manawa Bay outlet and other Auckland stores.

You will deliver personalised experiences, build lasting client relationships, and support sales with product knowledge across three locations including Manawa Bay, Commercial Bay and David Jones New Market. Mandarin/Cantonese language skills are highly regarded, with a collaborative, premium retail mindset and presentation focus.

Qualifications

• Retail experience with a strong customer focus and proven sales results.
• A passion for styling and creating memorable client experiences.
• Confidence in building relationships and clienteling.
• Fluency in Mandarin and/or Cantonese will be highly regarded.
• Strong attention to detail and presentation.
• A positive, polished approach and collaborative mindset.
• Willingness to learn and grow within a premium retail environment.

Responsibilities

• Deliver personalised, elevated customer experiences through styling and service.
• Build strong client relationships to drive loyalty and repeat business.
• Support sales performance through confident product knowledge and styling.
• Maintain high standards of presentation and visual merchandising.
• Assist with stock flow and day-to-day store operations.

Skills

Retail experience

Styling

Clienteling

Mandarin/Cantonese

Attention to detail

Team player

Job description

Established in 1938, Oroton is one of Australia’s iconic brands, synonymous with craftsmanship, accessible luxury, and a distinctly modern sense of style. Celebrated for our heritage and ability to stay at the forefront of international trends, we create beautiful, functional pieces designed for real life.

The Opportunity

We’re looking for Customer Experience Specialists who love styling, connecting with people, and creating beautiful in-store moments, every single day.

As a Customer Experience Specialist, you’ll be at the heart of the store - bringing the brand to life through exceptional service, styling, and genuine connection. Working within our new Manawa Bay outlet, you’ll create a seamless and elevated experience for every client, while supporting the team to achieve strong sales performance.

We have 3 permanent part-time positions available across our different stores with the following rostered hours:

• Manawa Bay: Wednesday 9:45am-2:45pm and Thursday 12:00pm-4:00pm = 11hrs per week
• Commercial Bay: Friday 11am-5pm and Saturday 12pm - 6pm = 8.5hrs per week
• David Jones New Market: Wednesday 3-7, Saturday 12-4 and Sunday 12-3 = 11hrs

What You’ll Do

• Deliver personalised, elevated customer experiences through styling and service
• Build strong client relationships to drive loyalty and repeat business
• Support sales performance through confident product knowledge and styling
• Maintain high standards of presentation and visual merchandising
• Assist with stock flow and day-to-day store operations

What You Bring

• Retail experience with a strong customer focus and proven sales results
• A passion for styling and creating memorable client experiences
• Confidence in building relationships and clienteling
• Fluency in Mandarin and/or Cantonese will be highly regarded
• Strong attention to detail and presentation
• A positive, polished approach and collaborative mindset
• A willingness to learn and grow within a premium retail environment

Why Oroton

• Competitive remuneration with team incentives
• Exclusive product discounts & access to 'Oroton's Wardrobe Program'
• Structured training plan to master Oroton's 5 P's
• 12 weeks paid parental leave for eligible employees
• Fun, supportive, collaborative team culture

Applicants must have full New Zealand working rights.