Seasonal Customer Experience Specialist - Auckland

Oroton; Auckland; On-site; NZD 30,000 - 36,000; Full time

Benefits offered by this job

Structured induction plan

Networking opportunities

Supportive team culture

Job summary

Oroton is seeking a Seasonal Customer Experience Specialist to join our Auckland store during the festive period, delivering warmth and exceptional service as you guide customers through our leather goods, accessories and ready-to-wear.

The role requires passion for fashion, prior retail experience, strong presentation and the ability to work weekends and holidays. There is potential to continue as a casual or transition to permanent roles based on performance.

Qualifications

• Previous retail experience within apparel or premium retail (essential).
• Confident achieving sales targets and KPIs.
• Passion for fashion and delivering exceptional customer experiences.
• Flexible to thrive in a fast-paced festive period.
• Impeccable personal presentation reflecting the Oroton brand.

Responsibilities

• Guide customers through Oroton's leather goods, accessories and ready-to-wear.
• Provide styling support and create memorable experiences for customers.
• Contribute to a welcoming and supportive store atmosphere.
• Be available during weekends and public holidays.

Skills

Retail experience

Customer service

Sales KPIs

Styling & fashion

Presentable & professional

Flexible schedule

Job description

Seasonal Customer Experience Specialist - Auckland

Established in 1938, Oroton has evolved over the decades to be a modern lifestyle brand, synonymous with craftsmanship, accessible luxury and a unique Australian sense of beauty. We are inspired by our purpose of creating accessible modern luxury for real life and sharing it with the world.

About the role

Be part of the Oroton legacy as a Seasonal Retail Team Member this festive season - bringing passion, energy, and style to create memorable experiences during one of our most rewarding times of year. As a brand ambassador, you'll develop a strong understanding of our collections to confidently guide customers through our iconic leather goods, accessories and ready-to-wear. From styling support to genuine connection, you'll ensure every customer feels welcomed, valued, and supported - bringing warmth and exceptional service to each interaction.

We are seeking Seasonal Customer Experience Specialists for the following store locations:

• Commercial Bay

What you'll bring to Oroton!

• A genuine passion for fashion, styling and delivering exceptional customer experiences
• Previous retail experience within apparel, accessories or premium retail (essential)
• Confidence achieving sales targets and working towards KPIs
• A proactive attitude and willingness to learn
• Impeccable personal presentation that reflects the Oroton brand
• Flexibility to thrive in a fast-paced retail environment during our busiest trading period

Seasonal Details

• Commencement date from November 2026 - February 2027
• Begin as a seasonal team member, with the opportunity to continue as an ongoing casual - and even step into permanent roles, depending on performance
• Please note: Due to the nature of the festive trading period, successful candidates must be available throughout our blackout trading period, including weekends, late-night trading and public holidays

The benefits of working for Oroton:

• A structured induction plan to learn the ins and outs of Oroton’s 5C’s
• Networking opportunities in high-end retail. Boost your career with a potential to stay on as an ongoing casual!
• A supportive team culture where you'll learn, grow and celebrate success together

You must have full New Zealand working rights to be considered for this role.