Residential Support Worker — 32h/wk, 24/7 Rotating Shifts

Ember Group; Waitakere Ranges; On-site; NZD 43,000 - 51,000; Full time

Benefits offered by this job

Recreation days

Study leave

Health & wellbeing programme

Training & development

Career progression

Job summary

Ember Group is seeking a Residential Support Worker for the Poutama service in Swanson, West Auckland. The role involves supporting residents with mental health and addiction recovery, and working across a 24/7 rotating roster including AM/PM/Awake shifts.

The service operates from a dedicated 8-bed facility, offering pathways to recovery, professional development, and inclusive, culturally responsive care. Applicants should have a NZ driver’s licence and visa/residency eligibility.

Qualifications

• Have/are working towards a National Certificate in Health and Wellbeing L4 or equivalent.
• Have experience working with Mental Health and/or Addictions.
• Full NZ Drivers Licence.
• Valid/Current work visa, residency, or citizenship.
• Be able to work in a team with a bicultural perspective.

Responsibilities

• Support residents in mental health and addiction recovery, from practical help to therapeutic support.
• Work within a clinical and support team applying harm reduction principles.
• Uphold professional boundaries and ethics in daily care.

Skills

Teamwork

Boundaries & ethics

Passion for recovery

Mental health experience

Education

National Certificate in Health & Wellbeing L4

Job description

Ember Group is seeking a Residential Support Worker for the Poutama service in Swanson, West Auckland. The role involves supporting residents with mental health and addiction recovery, and working across a 24/7 rotating roster including AM/PM/Awake shifts.

The service operates from a dedicated 8-bed facility, offering pathways to recovery, professional development, and inclusive, culturally responsive care. Applicants should have a NZ driver’s licence and visa/residency eligibility.