Resident Experience & Community Leader

Compass Group New Zealand; Christchurch; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive Training & Development

Formal Career Paths

Rewards & Recognition

Health & Safety Focus

Corporate & Retail Discounts

Site-Specific Benefits

Job summary

Compass Group New Zealand is seeking a Customer Experience Manager for the University of Canterbury in Christchurch. This permanent, 40-hour-per-week role focuses on delivering welcoming, resident-focused services and building an inclusive community where students feel supported and connected.

You will lead front-of-house services, drive engagement initiatives, and collaborate with UniLodge leadership and resident leaders to enhance wellbeing and belonging while upholding Nga Kono service

Qualifications

• Proven experience delivering superior customer service in residential/educational settings.
• Leadership capability with a collaborative, performance-oriented approach.
• Strong verbal and written communication skills with ability to build trusted relationships.
• Good computer literacy and ability to use digital systems to support operations.

Responsibilities

• Champion a resident-first culture and create a welcoming, inclusive environment for residents and visitors.
• Lead front-of-house operations and ensure the consistent delivery of high-quality resident services.
• Develop programmes, activities and events that strengthen engagement, wellbeing and community connection.
• Manage resident enquiries, requests, complaints and service recovery with empathy and professionalism.
• Analyse feedback and service data to identify and implement improvements to the resident experience.

Skills

Customer service

Leadership

Communication

Digital literacy

Adaptability

Education

Tertiary qualification

Tools

CRM software

Job description

Compass Group New Zealand is seeking a Customer Experience Manager for the University of Canterbury in Christchurch. This permanent, 40-hour-per-week role focuses on delivering welcoming, resident-focused services and building an inclusive community where students feel supported and connected.

You will lead front-of-house services, drive engagement initiatives, and collaborate with UniLodge leadership and resident leaders to enhance wellbeing and belonging while upholding Nga Kono service