Reservations Group Supervisor - Cordis, Auckland

Cordis, Auckland; Auckland; On-site; NZD 60,000 - 65,000; Full time

Benefits offered by this job

Discounts on dining and accommodation

Free nights at our overseas hotels

Staff meals provided

Discounted parking

Dry-cleaning allowance every month

Milestone Service benefits

Opportunities to grow your career

Be proud to work at New Zealand's LARG

Job summary

Cordis Auckland by Langham Hospitality Group is seeking a Reservations Group Supervisor to lead the Group Reservations function, oversee large and complex bookings, and ensure accurate handover to arrival and departure. Working with Sales, Events, Revenue, Finance and Operations, you will maximise revenue opportunities while maintaining high service standards.

The role is permanent, full-time with 40 hours per week, typically Monday to Friday with occasional weekend work.

Qualifications

• Experience in hotel reservations, groups, events or related hospitality.
• Experience managing large or complex group bookings in a large hotel.
• Strong attention to detail and numerical accuracy.
• Ability to manage multiple deadlines and work under pressure.
• Collaborative approach across hotel departments.

Responsibilities

• Supervise the day-to-day Group Reservations function and provide guidance to the team.
• Manage large and complex group bookings, room blocks and allocations.
• Ensure group reservations, rooming lists, rates and booking details are accurate.
• Pro actively manage cut-off dates, wash factors, pickup and room allocations.
• Complete group balancing, reconciliation and reporting on time.
• Ensure hotel credit and payment procedures are followed.
• Monitor group activity and identify issues before they affect guests or clients.
• Work with Sales, Events, Revenue, Finance and Operations to deliver group business.
• Assist with training, onboarding and development of team members.
• Maintain strong communication with clients and internal stakeholders.
• Identify opportunities to maximise revenue and cross-sell hotel services.

Skills

Attention to detail

Numerical accuracy

Organisational skills

Time management

Communication skills

Leadership / supervision

Team collaboration

Education

Business Management qualifications

Tools

Shiji

Delphi

Job description

Reservations Group Supervisor - Cordis, Auckland

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 642 beautifully appointed guest rooms and 20 flexible meeting spaces, the hotel has been part of Auckland's landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand's Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

Reservations Group Supervisor

Auckland |Permanent Full-time | Minimum 40 hours per week | $60,000 - $65,000 per annum

An excitingopportunity has become available for an experienced Reservations Group Supervisorto join the Sales & Marketing team at one of Auckland's largest and mostestablished upper upscale hotels.

This is a keyoperational role responsible for overseeing the Group Reservations function and ensuring large and complex group bookings are managed accurately and efficiently from handover through to arrival and departure.

Working closelywith Sales, Events, Revenue, Finance and hotel Operations, you will play animportant role in ensuring group business is seamlessly delivered whilemaximising revenue opportunities for the hotel.

This is a permanent, full-time position with a minimum of 40 guaranteed hours per week. The role is primarily worked Monday to Friday, with flexibilityrequired to work the occasional weekenddepending on business needs.

About the role

As Reservations GroupSupervisor, you will:

• Supervise the day-to-day Group Reservationsfunction and provide guidance and support to the team
• Manage large and complex group bookings,room blocks and allocations
• Ensure group reservations, rooming lists,rates and booking details are entered and maintained accurately
• Proactively manage cut-off dates, washfactors, pickup and room allocations
• Complete group balancing, reconciliation andreporting accurately and on time
• Ensure the hotel's credit and paymentprocedures are followed
• Monitor group booking activity and identifypotential issues before they impact the guest or client
• Work closely with Sales, Events, Revenue,Finance and Operations to ensure smooth delivery of group business
• Assist with training, onboarding anddevelopment of Group Reservations team members
• Maintain exceptional levels of communicationwith clients and internal stakeholders
• Identify opportunities to maximise revenue andcross-sell hotel services

About you

We are looking forsomeone who thrives in a busy environment where accuracy really matters.

To be consideredfor this role, you will need:

• At least one year experience working in hotelreservations, groups, events or related hospitality experience
• Experience managing large or complex groupaccommodation bookings in a large hotel environment, ideally 600+ rooms
• Strong attention to detail and numericalaccuracy
• Strong organisational and time-managementskills
• The ability to manage multiple deadlines and performeffectively under pressure
• Confidence working with rates, payments,reconciliations and detailed booking information
• Strong problem-solving skills and the abilityto take ownership of issues
• Excellent written and verbal communicationskills
• Experience supervising, coaching or supportingother team members
• A collaborative approach and the abilityto work across multiple hotel departments
• Qualifications in Business Management andexperience with Shiji and Delphi systems advantageous
• A finance, accounting or revenue-relatedbackground would also be advantageous, due to the level of reconciliation,reporting, credit management and financial accuracy involved in thisposition.

What we offer

• Discounts on dining and accommodation
• Free nights at our overseas hotels
• Staff meals provided
• Discounted parking ($6 per day)
• $200 dry-cleaning allowance every month
• Milestone Service benefits
• Opportunities to grow your career within Langham Hospitality Group
• Be proud to work at New Zealand's largest hotel

This is anopportunity to join the team of a major Auckland upper upscale hotelwith significant Groups, Conference & Events business.

You’ll be part of a professional, high-performing Sales & Marketing team and have the opportunityto develop your leadership, commercial and hotel operations experience within alarge and fast-paced environment.

If you're highlyorganised, commercially minded, enjoy working with numbers and have theconfidence to manage complex group business, we'd like to hear from you.

Closing Date: Saturday, 26 September 2026