Research Systems Support Analyst

Massey University - Te Kunenga ki Pūrehuroa; Palmerston North; On-site; NZD 71,000 - 101,000; Full time

Benefits offered by this job

Up to 6.75% employer UniSaver

Five university holidays + annualLeave

Staff purchasing privileges

Subsidised healthcare

Study benefits

On-campus facilities access

Job summary

Massey University - Te Kunenga ki Pūrehuroa in Palmerston North invites applications for a Research Systems Support Analyst to join the Research Operations team. This full-time role focuses on incident management, business analysis, system testing, and admin support for information systems underpinning Massey’s research activities.

You will work with stakeholders, support UAT, and help optimise PowerApps-based workflows with a focus on research funding and awards processes.

Qualifications

• Experience providing system support, analysis, and testing in IT or research administration environments.
• Familiarity with research management systems in tertiary education is advantageous.
• Strong problem-solving, accuracy and attention to detail required.

Responsibilities

• Act as first point of contact for system users, providing responsive support and resolving inquiries and issues.
• Investigate, troubleshoot and help resolve system incidents, keeping users informed throughout.
• Support administration, configuration and maintenance of Research Operations systems.

Skills

Systems Analysis

Business Analysis

Troubleshooting

UAT

Incident Management

Process Improvement

Stakeholder Management

Data Analysis

Reporting

Research Administration

User Support

Collaboration

Tools

PowerApps

SharePoint

SQL

Job description

We are seeking an experienced Research Systems Support Analyst to join our Research Operations team. This role provides first line incident management, business analysis, system testing, and administrative support for the information systems underpinning the management and administration of Massey's research activities. This is a full-time position based on the Manawatu campus in Palmerston North.

Mo tenei turanga mahi | About the role

In this varied and rewarding role, you'll play a key part in supporting and enhancing the systems that underpin the University's research operations. Working closely with stakeholders across the organisation, you'll help ensure critical business systems run smoothly while contributing to continuous improvement initiatives.

In this role you will:

• Act as the first point of contact for system users, providing responsive support and resolving enquiries and issues.
• Investigate, troubleshoot, and help resolve system incidents and problems, ensuring users are kept informed throughout the process.
• Support the ongoing administration, configuration, and maintenance of Research Operations systems.
• Assist with system upgrades, enhancements, and projects, including system testing and User Acceptance Testing (UAT).
• Help support and optimise PowerApps-based systems and workflows that underpin internal funding and research award processes.
• Perform data analysis and ad hoc reporting using tools such as SQL to support business needs and system improvements.
• Create and maintain user guides, training materials, and online learning resources to support system adoption and capability.
• Build strong working relationships with stakeholders across the University, ensuring effective communication and collaboration.
• Gather business requirements, analyse processes, and contribute to the identification and implementation of system and process improvements.
• Support the development of efficient, user-focused solutions that leverage technology to enhance research administration services.

Mou | About you

To be successful in this role you will:

• Have proven experience providing system support, analysis, and testing in an IT or research administration support environment.
• Be familiar with Research Management systems and processes in tertiary education (advantageous).
• Have strong problem-solving skills, accuracy and attention to detail.
• Be proficiency in Microsoft PowerApps, SharePoint and SQL.
• Have a customer focused midst with the ability to work collaboratively across teams.

Ko nga hua o te turanga? | What's in it for you?

In addition to a competitive salary, Massey also offers a range of staff benefits including:

• Up to 6.75% employer contribution to the UniSaver Superannuation Scheme
• Five university holidays in addition to annual leave
• Staff purchasing privileges and discounts
• Subsidised Southern Cross Healthcare
• Staff study benefits and family fee concessions
• Access to on-campus facilities and services

The salary for this position will depend on skills and experience but will be in the range of Grade 6 ($71,274 - $101,329).

Further enquiries should be directed to Sharon Crowley, Manager Research Systems, Reporting and Finance at [e-mail].

Desired Skills and Experience

• SystemsAnalysis
• BusinessAnalysis
• PowerApps
• SharePoint
• SQL
• Troubleshooting
• UAT
• IncidentManagement
• ProcessImprovement
• StakeholderManagement
• DataAnalysis
• Reporting
• ResearchAdministration
• UserSupport
• Collaboration