Remote Virtual Skin Care Consultant & Advisor

Placements24; Queenstown; Hybrid; NZD 25,000 - 32,000; Full time

Benefits offered by this job

Fully remote role

Employee discounts on skincare

Ongoing product training

Performance incentives

Job summary

Placements24 is seeking a Remote Virtual Skin Care Consultant & Advisor to provide expert skincare guidance to customers via video, chat, and email from anywhere in South Africa.

You will analyze skin concerns, recommend routines, educate on ingredients and application, and support customers throughout their purchasing journey, while staying current with trends and product innovations.

Qualifications

• Strong background in skincare or esthetics with relevant certifications or education.
• Minimum of 3 years in skincare advisory, esthetician, or customer-facing beauty role.
• In-depth knowledge of skincare ingredients, formulations, and product types.

Responsibilities

• Provide personalized skincare consultations via video calls, chat, and email.
• Analyze skin types, concerns and goals to recommend products and routines.
• Educate customers on ingredients, benefits and application techniques.
• Address inquiries and resolve skincare-related issues empathetically.
• Assist customers in navigating the online store and making informed purchases.
• Maintain records of interactions, recommendations and feedback.
• Stay up-to-date with skincare trends, products and dermatological advancements.
• Collaborate with ecommerce and marketing teams to provide insights.

Skills

Skincare expertise

Customer service

Interpersonal communication

Virtual consultations

Education

Esthetics certification

Tools

CRM software

Video conferencing

E-commerce platform

Job description

About the Role

Our client, a prominent online beauty retailer specializing in premium skincare, is seeking a highly knowledgeable and customer-focused Remote Virtual Skin Care Consultant & Advisor. This position is entirely remote, allowing you to work from any location within South Africa. You will be the primary point of contact for customers seeking expert advice on selecting and using skincare products to achieve their desired skin health. Leveraging your extensive knowledge of skincare ingredients, formulations, and common skin concerns, you will provide personalized recommendations and guidance through virtual channels. The ideal candidate is passionate about skincare, possesses exceptional communication skills, and thrives in a client-support role within a digital environment. Join a forward-thinking company dedicated to enhancing customer beauty experiences through expert advice and personalized service. This is an excellent opportunity to contribute your skincare expertise while enjoying the flexibility of a remote role and supporting a customer base seeking tailored solutions.

Key Responsibilities

• Provide personalized skincare consultations to customers via video calls, chat, and email.
• Analyze customer skin types, concerns, and goals to recommend suitable skincare products and routines.
• Educate customers on product ingredients, benefits, and proper application techniques.
• Address customer inquiries and resolve skincare-related issues effectively and empathetically.
• Assist customers in navigating the online store and making informed purchasing decisions.
• Maintain accurate records of customer interactions, recommendations, and feedback.
• Stay up-to-date with the latest skincare trends, product innovations, and dermatological advancements.
• Collaborate with the e-commerce and marketing teams to provide customer insights and feedback.
• Contribute to the development of online skincare content, such as FAQs and product guides.
• Ensure a consistently high level of customer satisfaction and loyalty.

Requirements

• A strong background in skincare, dermatology, or esthetics, with relevant certifications or education.
• Minimum of 3 years of experience in a skincare advisory, esthetician, or customer-facing beauty role.
• In-depth knowledge of a wide range of skincare ingredients, product types, and formulations.
• Excellent communication, listening, and interpersonal skills, particularly in a virtual setting.
• Proficiency in using e-commerce platforms, CRM software, and virtual communication tools.
• A genuine passion for skincare and helping others achieve healthy, radiant skin.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and manage time effectively in a remote setting.
• Detail-oriented with strong organizational skills.
• Experience with luxury or premium skincare brands is a plus.

Benefits

• Fully remote position offering great flexibility and work-life balance.
• Competitive salary and potential for performance-based incentives.
• Opportunity to work with a leading online beauty retailer and prestigious skincare brands.
• Access to ongoing training on new products and skincare advancements.
• Be part of a supportive and customer-focused virtual team.
• Significant employee discounts on a wide range of skincare products.
• Contribute to empowering customers to achieve their skin health goals from your home office.