Remote Telephone Sales Pro — Flexible Hours & Commission

Jobspace; Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Market-leading compensation

Comprehensive wellness programs

Generous vacation and parental leaves

Job summary

CrowdStrike in New Zealand is seeking an experienced Incident Response Specialist to triage, investigate and respond to security detections across endpoints, identity, email, network, and cloud environments.

You will deliver clear customer communications, perform malware analysis, and help develop countermeasures, while leveraging AI to enhance decision-making and streamline workflows.

Qualifications

• Hands-on incident response across security events, coordinating investigations.
• Experience applying MITRE ATT&CK to active investigations.
• Hands-on use of forensic analysis tools in IR investigations.
• Ability to perform basic malware analysis to support triage.

Responsibilities

• Triage, investigate, and respond to security detections across endpoints, identity, email, network, and cloud.
• Analyze EDR telemetry, logs, and artefacts to determine root cause and scope.
• Investigate suspicious Microsoft 365 activity, contain threats and guide customers.
• Perform basic malware analysis to support investigation.
• Develop and improve incident detection processes and countermeasures.
• Deliver clear customer communications as the primary IR contact.
• Produce high-quality written and verbal findings for customers and internal teams.

Skills

Incident Handling

Threat Landscape Awareness

Computer Forensic Analysis

Malware Analysis

OS Fundamentals

Systems Administration

Network Analysis

AI in security workflows

Job description

Job Description

New Zealand - Remote, AUK
Full time
R30019

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

• Detect incidents, containing and remediating them.
• Be self-motivated and looking for opportunity to accelerate skills.
• Crave new and innovative work that matters to customers.
• Have incident response or information security background.
• Excel at communicating clearly and professionally with customers and colleagues. Candidates with Japanese written and verbal skills encouraged.
• Love working around like-minded, smart people who you can learn from and mentor on a daily basis.
• Excited about the evolving role of AI in security operations, including AI models, prompt engineering, and agentic SOC workflows.

What You'll Do

• Triage, investigate, and respond to security detections across endpoint, identity, email, network, and cloud environments.
• Conduct tactical analysis of EDR telemetry, log sources, and forensic artefacts to determine the root cause and scope of compromise, and develop targeted remediation recommendations.
• Investigate suspicious Microsoft 365 activity, including BEC and AITM attacks, contain the threat, and deliver actionable guidance to customers.
• Perform basic malware analysis to support investigation and triage of security incidents.
• Develop and improve processes for incident detection and the execution of countermeasures.
• Deliver clear, concise, and professional customer communications as the primary point of contact during incident response activities.
• Produce high-quality written and verbal communications, recommendations, and findings to customers and internally.

What You'll Need

• Incident Handling: Hands‑on experience coordinating incident response across security events, managing multiple simultaneous incidents across hosts and customer environments. Experience investigating threats including host/user compromises, network breaches, organised crime, and advanced persistent threats.
• Threat Landscape Awareness: Strong working knowledge of attack vectors and threat actor tactics, techniques, and procedures (TTPs), with demonstrated experience applying frameworks such as MITRE ATT&CK to active investigations.
• Computer Forensic Analysis: Hands‑on experience using forensic analysis tools in incident response investigations to determine the extent and scope of compromise.
• Malware Analysis: Demonstrated ability to perform basic static and dynamic malware analysis to understand the nature and behaviour of malicious code.
• Operating System Fundamentals: Strong understanding of Windows, Mac, and/or Linux operating systems, emphasis on Windows internals such as the file system, registry, scheduled tasks, and running processes.
• Systems Administration: Hands‑on experience administering networks and resolving connectivity, authentication, and configuration issues across small to large enterprise environments.
• Network Analysis Fundamentals: Strong working knowledge of network protocols and analysis tools, with experience analysing network traffic to support incident investigations.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits of Working at CrowdStrike

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world's leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed - one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.

There's much more to the story of how Falcon has redefined endpoint protection but there's only one thing to remember about CrowdStrike: We stop breaches.