Remote Telemarketing

Fundamental group; Auckland; Remote; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Work-from-home

Flexible hours

Performance bonus

Job summary

Fundamental Worldwide is seeking enthusiastic Remote Telefundraisers to join our dynamic team from anywhere in New Zealand. This work-from-home opportunity offers flexibility and the chance to make a real impact by securing donations for NZ charities over the phone.

As a Remote Telefundraiser, you will make outbound calls, follow a structured script, build rapport, and record donor interactions in our CRM while aiming to meet weekly targets.

Qualifications

• Experience in customer service, sales or fundraising preferred.
• Able to work independently from home with minimal supervision.
• Comfortable following a structured script while engaging supporters.
• Strong listening skills and empathy for charitable causes.

Responsibilities

• Make outbound calls to potential donors and existing supporters.
• Follow a structured script while adapting your approach.
• Build rapport and clearly communicate the impact of contributions.
• Record accurate information in our CRM about calls and donations.
• Meet weekly call targets and fundraising goals.
• Handle objections professionally and convert hesitation into commitment.

Skills

Excellent communication

Outbound calling

CRM experience

Tools

CRM platforms

Job description

Fundamental Worldwide is seeking enthusiastic and confident Remote Telefundraisers to join our dynamic team. This is a work-from-home opportunity, so you can be based anywhere in NZ, offering flexibility and the chance to make a real impact from the comfort of your own home.

As a Remote Telefundraiser, you will be the voice of our organisation, connecting with supporters and donors over the phone to secure vital funding for the NZ charities we represent. This role is pivotal in helping charity's reach their fundraising targets and building meaningful relationships with their donor base. You'll work independently from home whilst being part of a supportive team that values your contributions.

The Job:

Make outbound calls to potential donors and existing supporters to secure ongoing donations

Following a structured script whilst adapting your approach to engage & inspire supporters

Building rapport with donors and clearly communicating the impact of their contributions

Recording accurate information about calls, donations and donor interactions in our CRM

Meeting weekly call targets and fundraising goals

Handling objections professionally and positively, converting hesitation into commitment

What we're looking for:

Excellent communication skills with a warm, friendly and persuasive telephone manner

Previous experience in customer service, sales, fundraising or a similar role involving outbound calling

The ability to work independently and stay motivated whilst meeting performance targets

Strong listening skills and genuine empathy for charity and the causes they support

Resilience and a positive attitude, with the ability to handle rejection

Proficiency with computers and experience using database systems or CRM platforms

A reliable internet connection and suitable home workspace to work from

Availability to work flexible hours Monday - Friday

What we offer

Flexible casual work arrangements that fit around your lifestyle - 4 or 5 day shifts

Work-from-home convenience with no commute required

Competitive hourly rate & performance based bonus

Supportive team environment online with regular training and coaching

Opportunity to develop into leadership roles