Remote Managed Services Engineer — AI‑Enabled Telco

Vodafone New Zealand Limited; New Zealand; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Lifestyle leave

Extra annual leave

Employee discounts

Job summary

Vodafone New Zealand Limited is seeking a Managed Services Engineer to deliver reliable, secure, and optimized communications solutions for our customers. You’ll resolve faults, coordinate releases, and work with security operations to protect services while driving improvements across the Communications Practice.

Join a team that values flexibility with work-from-home options and balanced life. We offer health insurance, lifestyle leave, extra annual leave, and staff discounts as part of our

Qualifications

• Strong complex problem-solving, adaptability and decision-making skills.
• Ability to manage competing priorities and resolve issues constructively.
• An understanding of customer business needs and managed services within a SaaS environment.
• Confidence presenting complex topics clearly to technical and non-technical audiences.
• Strong customer focus with the ability to build trusted stakeholder relationships.
• A proactive approach to professional development and relevant technical certifications.
• The ability to work collaboratively across technical, operational and customer-facing teams.

Responsibilities

• Collaborate across the Communications Practice and wider Enterprise Service teams.
• Coordinate vendor service-level activities with Cloud Architects and Consultants.
• Perform Level 2+ incident triage and elevate issues to specialist teams or vendors.
• Coordinate change and release activities to support customer adoption and service optimisation.
• Deliver service assurance through reporting, prevention and remediation of potential impacts.
• Complete minor chargeable moves, adds and changes in line with service agreements.
• Manage customer incidents in line with managed service standards and performance measures.
• Coordinate with Security Operations to protect customer services and data.
• Engage proactively with customer stakeholders to support service performance and improvement.
• Contribute to the ongoing improvement of the Managed Services proposition.
• Participate in an after-hours on-call roster supporting 24/7 customers.

Skills

Problem solving

Adaptability

Prioritization

Customer focus

Communication

Certifications

Team collaboration

Job description

Vodafone New Zealand Limited is seeking a Managed Services Engineer to deliver reliable, secure, and optimized communications solutions for our customers. You’ll resolve faults, coordinate releases, and work with security operations to protect services while driving improvements across the Communications Practice.

Join a team that values flexibility with work-from-home options and balanced life. We offer health insurance, lifestyle leave, extra annual leave, and staff discounts as part of our