Remote Guest Services Representative – Travel

Elevationtravelpartners; Tauranga; Remote; NZD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote role

Flexible hours

Structured training resources

Growth opportunities within the org

Job summary

Elevation Travel Partners is seeking a Remote Guest Services Representative – Travel to assist travelers throughout their journey. This role focuses on attentive service, answering questions, and maintaining a positive client experience from anywhere.

You will respond across channels, help with bookings and travel requests, explain policies, and coordinate upcoming trips. The position offers 100% remote work, flexible hours, and a structured training program for growth within the team.

Qualifications

• Strong customer-service mindset.
• Clear written and verbal communication skills.
• Detail-oriented and dependable.
• Comfortable working independently in a remote setting.
• Ability to adapt to digital booking and communication platforms.

Responsibilities

• Respond to traveler inquiries and provide assistance across communication channels
• Support booking updates and special travel requests
• Share clear details about travel policies and trip preparation
• Monitor upcoming trips and confirm arrangements with clients
• Maintain professional and courteous communication at all times

Skills

Customer service mindset

Clear communication

Detail-oriented

Remote work independence

Adapt to digital platforms

Tools

Digital booking platforms

Job description

Remote Guest Services Representative – Travel

About the job Remote Guest Services Representative – Travel

We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience.

Key Responsibilities

Respond to traveler inquiries and provide assistance across communication channels

Support booking updates and special travel requests

Share clear details about travel policies and trip preparation

Monitor upcoming trips and confirm arrangements with clients

Maintain professional and courteous communication at all times

Ideal Candidate

Strong customer-service mindset

Clear written and verbal communication skills

Detail-oriented and dependable

Comfortable working independently in a remote setting

Ability to adapt to digital booking and communication platforms

What We Offer

100% remote role

Flexible hours

Structured training resources

Collaborative team atmosphere

Growth opportunities within the organization