Remote Cruise Planning & Sales Specialist

Elite Escapes; Auckland; A distancia; NZD 55.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Comprehensive onboarding and training

Collaborative team atmosphere

Growth into cruise specialties

Leadership and earning potential

Descripción de la vacante

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to turn inquiries into confirmed sailings. You will combine destination knowledge, service excellence, and a consultative sales approach to match travelers with ships, itineraries, and onboard experiences.

You’ll engage clients via email, chat, and phone to craft quotes, present options, and close bookings. This role emphasizes client-first service, clear communication, and relationship-building for repeat sailings.

Formación

• Experience in travel sales or booking is preferred but not required.
• Ability to understand client preferences and explain options clearly.
• Comfort with multiple communication channels (email, chat, phone).
• Zero experience is welcome.

Responsabilidades

• Connect with clients to understand destinations, budget, dates, group size, and must-haves.
• Recommend cruise lines, ships, itineraries, staterooms, dining, excursions, and add-ons.
• Convert inquiries into confirmed vacations via email, chat, and phone with energy and client-first approach.
• Explain options including deposits, payment plans, travel protection, and port requirements.
• Handle bookings, special requests, payments, upgrades, and pre-cruise questions.
• Resolve concerns and support clients from quote to embarkation and return.
• Share cruise insights for families, romantic itineraries, and limited-time promotions.
• Build post-booking relationships for repeat sailings and referrals.

Conocimientos

Sales-focused

Customer-service

Verbal communication

Written communication

Organization

Herramientas

CRM systems

AI tools

Online booking platforms

Descripción del empleo

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to turn inquiries into confirmed sailings. You will combine destination knowledge, service excellence, and a consultative sales approach to match travelers with ships, itineraries, and onboard experiences.

You’ll engage clients via email, chat, and phone to craft quotes, present options, and close bookings. This role emphasizes client-first service, clear communication, and relationship-building for repeat sailings.