Remote Cruise Planner: Turn Dream Vacations Into Bookings

Elite Escapes; Wellington; On-site; NZD 50,000 - 75,000; Full time

Job summary

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to help clients turn cruise dreams into confirmed vacations. You will combine destination knowledge, service excellence, and a consultative sales approach to match travelers with ships, itineraries, and onboard experiences.

Responsibilities include understanding client needs, recommending options, handling bookings, and building lasting relationships.

Qualifications

• Excellent written and verbal communication skills.
• Strong organization skills and comfort managing multiple quotes, reservations, follow-ups, and client details.
• Interest in cruises or travel by sea.
• Experience in travel industry, sales, hospitality or booking is preferred—but not required.

Responsibilities

• Connect with clients to understand their preferred destinations, travel style, budget, dates, group size, and cruise must-haves.
• Recommend the right cruise line, ship, itinerary, stateroom, dining package, shore excursions, and add-ons based on each traveler’s needs.
• Turn inquiries into confirmed cruise vacations through email, chat, and phone with energy, accuracy, and a client-first approach.
• Explain cruise options clearly, including cabin categories, deposits, payment plans, travel protection, onboard packages, and port requirements.
• Handle booking details, special requests, changes, payments, upgrades, and pre-cruise questions with professionalism and care.
• Resolve concerns quickly and confidently, helping clients feel supported from quote to embarkation and return home.
• Share valuable cruise insights—best sailings for families, romantic itineraries, hidden ports, seasonal opportunities, and promotions.
• Build post-booking relationships that encourage repeat sailings, referrals, reviews, and loyalty.

Skills

Travel passion

Client communication

Sales mindset

Organization

Tools

CRM systems

AI tools

Job description

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to help clients turn cruise dreams into confirmed vacations. You will combine destination knowledge, service excellence, and a consultative sales approach to match travelers with ships, itineraries, and onboard experiences.

Responsibilities include understanding client needs, recommending options, handling bookings, and building lasting relationships.