Regulatory Services Process & Support Specialist

Selwyn District Council; Rolleston; On-site; NZD 52,000 - 75,000; Full time

Benefits offered by this job

Flexible work-life balance

Career coaching and development

Life insurance

Wellbeing and volunteer leave

Three additional paid leave days each년

Two weeks paid Partners Leave

Sick leave from day one

KiwiSaver contributions during savings

Discounts with local and national BKs

Job summary

Selwyn District Council’s Regulatory Services team seeks an experienced Business Support Officer to keep applications, requests, records and reporting on track across multiple regulatory areas. You’ll collaborate with team leaders and officers across animal management, parking, compliance, environmental health, bylaws and alcohol licensing—no two days look the same.

You’ll manage investigations support, service requests, case files, correspondence and performance monitoring; process purchase

Qualifications

• At least three years' experience in administration, business support or coordination.
• Strong organisational, analytical and problem-solving skills with minimal supervision.
• Experience improving processes, templates or ways of working.
• Experience preparing reports, correspondence and business documentation.
• Excellent written and verbal communication, collaborative approach and adaptability to changing workloads.
• A current full driver's licence.
• Experience in local government, regulatory or enforcement would be an advantage.

Responsibilities

• Support investigations and enforcement administration.
• Managing service requests, case files and day-to-day administration across all regulatory teams.
• Support service requests, case management and day-to-day regulatory administration.
• Prepare correspondence, reports, templates and guidance material, and support performance monitoring.
• Process purchase orders and invoices, support cost recovery and debtor management, and maintain accurate records.
• Provide responsive, professional support to customers, regulatory partners, stakeholders and elected members.
• Help improve systems and processes, sharing knowledge and adapting as priorities change.

Skills

Organisational skills

Analytical skills

Problem-solving

Communication skills

Customer service

Job description

Selwyn District Council’s Regulatory Services team seeks an experienced Business Support Officer to keep applications, requests, records and reporting on track across multiple regulatory areas. You’ll collaborate with team leaders and officers across animal management, parking, compliance, environmental health, bylaws and alcohol licensing—no two days look the same.

You’ll manage investigations support, service requests, case files, correspondence and performance monitoring; process purchase