Regulatory Operations Lead — Gambling Licensing

Marketplace; Wellington; On-site; NZD 116,000 - 144,000; Full time

Job summary

Department of Internal Affairs in Wellington is seeking a Manager Operations to lead a frontline regulatory team delivering gambling licensing, compliance and casino oversight. You will provide strong operational leadership, apply risk-based approaches, and drive performance using data and regulatory insight.

You will develop people, set priorities, and work with stakeholders to strengthen regulatory practice and minimise gambling-related harm.

Qualifications

• Has proven operational leadership experience within a regulatory environment.
• Has experience leading, developing and motivating frontline teams.
• Has strong knowledge of New Zealand gambling legislation and regulatory practice.
• Can think strategically while delivering high-quality operational outcomes.
• Has experience driving change, continuous improvement and innovative business practices.
• Uses data and insight to set priorities and allocate resources.

Responsibilities

• Lead a frontline regulatory team delivering gambling licensing and compliance.
• Provide strong operational leadership and set priorities.
• Drive performance using data and regulatory insight.
• Work with stakeholders to strengthen regulatory practice and minimise harm.
• Develop staff and lead change initiatives.

Skills

Operational leadership

Team leadership

Gambling law

Strategic thinking

Change management

Data-driven decisions

Stakeholder influence

Communication skills

Job description

Department of Internal Affairs in Wellington is seeking a Manager Operations to lead a frontline regulatory team delivering gambling licensing, compliance and casino oversight. You will provide strong operational leadership, apply risk-based approaches, and drive performance using data and regulatory insight.

You will develop people, set priorities, and work with stakeholders to strengthen regulatory practice and minimise gambling-related harm.