Recovery Administrator

ACC New Zealand; Hamilton; On-site; NZD 54,000 - 67,000; Full time

Benefits offered by this job

9% superannuation

Comprehensive benefits

Training provided

Career pathways

Job summary

ACC New Zealand is recruiting Recovery Administrators to join our Hamilton team. You’ll provide essential administrative support that helps ACC deliver services to people recovering from injury, with exposure to referrals, providers, and information requests.

The role starts on 23 November 2026, with set working hours during training and a salary of $60,486 plus 9% superannuation. We offer comprehensive benefits, training and career pathways in a collaborative, supportive environment.

Qualifications

• Experience in an administration, coordination or customer-focused role.
• Strong attention to detail and the ability to work accurately in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proactive, solutions-focused approach and initiative.
• Confidence learning across multiple digital systems and technology tools.
• Strong organisational skills and ability to manage competing priorities.
• Collaborative mindset and commitment to providing quality service.
• Learning agility and adaptability to changing business needs.

Responsibilities

• Coordinate referrals and support services as part of administration workstreams.
• Communicate with providers and support information requests.
• Source and compile information to support case responses.
• Provide reliable, accurate administrative support to deliver services.

Skills

Administration

Coordination

Customer service

Attention to detail

Communication

Digital systems

Organisational skills

Team collaboration

Job description

• Make a real difference behind the scenes by supporting injured New Zealanders
• Join a collaborative team where you'll learn, grow and develop new skills
• Permanent role with comprehensive training, great benefits and career pathways

ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

We are recruiting Recovery Administrators to join our team based in Hamilton. In this role, you'll provide essential administrative support that helps ACC deliver services to people recovering from injury.

Depending on business needs, you'll work across a range of administration workstreams. This could include coordinating referrals and support services, communicating with providers, sourcing and compiling information, or supporting responses to official and client information requests. The specific workstream connected to this vacancy will be discussed with shortlisted candidates prior to interview.

Through accurate, timely and customer-focused administration, you'll play an important part in helping people access the support they need and progress their recovery. You'll join a supportive team environment where full training is provided, giving you the opportunity to build your skills, develop your career and make a meaningful contribution from day one.

The role has a set start date of 23 November 2026 and requires set working hours during the initial training period. Hours will be discussed during the interview process to ensure alignment with availability.

The appointing salary for this role is $60,486 and we offer an additional 9% superannuation contribution.

ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and flexibility to change to a locked plan at any time.

You will thrive in this role if you're organised, detail-focused and enjoy helping things run smoothly behind the scenes. You may come from an administration, coordination or customer service background and be comfortable managing competing priorities while maintaining a high level of accuracy.

We know great candidates don't always meet every requirement. If you bring many of the qualities below, we'd love to hear from you:

• Experience in an administration, coordination or customer-focused role
• Strong attention to detail and the ability to work accurately in a fast-paced environment
• Excellent written and verbal communication skills
• A proactive, solutions-focused approach and confidence using initiative
• Confidence learning and working across multiple digital systems and technology tools
• Strong organisational skills and the ability to manage competing priorities
• A collaborative mindset and commitment to providing quality service
• Learning agility and a willingness to adapt to changing business needs

You must hold New Zealand work rights at the time of application

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.