Receptionist Administrator | East Kent Hospitals University NHS Foundation Trust

East Kent Hospitals NHS Trust; Canterbury; On-site; NZD 50,000 - 62,000; Full time

Job summary

East Kent Hospitals University NHS Foundation Trust is seeking a Receptionist Administrator to manage clinic reception duties, book outpatient appointments and handle patient and staff enquiries with courtesy and efficiency.

Duties include ensuring clinical documentation is prepared, processing internal and external mail, and coordinating post and clinic lists under the direction of the line manager. Visa sponsorship is not available for this role.

Responsibilities

• Provide reception duties for outpatient clinics and record data in line with trust guidelines.
• Ensure referrals and appointments are made accurately and kept up to date, informing clinical staff of non-attenders.
• Handle internal and external enquiries politely and route details to the appropriate staff.

Job description

Receptionist Administrator | East Kent Hospitals University NHS Foundation Trust

Duties include manning reception, booking of outpatient appointments, distributing internal and external mail, ensuring that clinical documentation is prepared in advance of clinic review. Dealing with telephone enquiries from patients and staff, ensuring that they are escalated to the relevant person. To carry out any other clerical tasks as directed by the line manager.

PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.

• Provide reception duties for outpatient clinics, operating PAS to ensure all data is collected and recorded in accordance with Trust guidelines.
• Ensure referrals and appointments are made accurately – ensuring all databases are kept up to date and all clinical staff are made aware of non-attending patients. Sending out letters where appropriate.
• Deal with internal and external enquiries in a polite and courteous manner in what may sometimes be difficult circumstances. Dealing with phone enquiries and where necessary passing on details to relevant members of staff.
• Manage in-coming and out-going post and distribute appropriately.
• Cache up clinics and rebook appointments where necessary. Highlighting any non-attenders and recording RTT pathway.
• Arrange bone marrow aspirates and circulate lists when required.
• Overseeing the department stationery supply, re-ordering on the appropriate systems as and when necessary.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

This advert closes on Sunday 22 Nov 2026