Quality Assurance Lead – Field & Office (NZ)

RCR Infrastructure Ltd; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Training & development

Job summary

RCR Group is seeking a proactive Quality Assurance Coordinator to strengthen quality assurance across our operations nationwide in New Zealand. The role blends office and field work, collaborating with technicians, supervisors and subcontractors to assure quality outcomes.

You will support audits, investigations and continuous improvement, while developing quality management and auditing skills with mentoring from experienced leaders. A long-term career in quality assurance and compliance awaits.

Qualifications

• Good attention to detail.
• Strong organisational skills.
• Confidence communicating with field and office teams.
• A willingness to learn quality systems and audit techniques.
• The ability to travel nationally when required.
• Full New Zealand Driver Licence.

Responsibilities

• Support the development and improvement of the RCR Quality Management System, helping ensure it remains practical, effective and aligned with business requirements.
• Assist with the delivery of quality assurance activities, audits and site assurance programmes across New Zealand.
• Investigate quality incidents, defects, customer complaints and non-conformances, facilitating root cause analysis and driving effective corrective and preventative actions.
• Monitor, analyse and report on quality performance, audit outcomes and emerging trends, providing insights that support operational excellence and continuous improvement.
• Partner with operational leaders, project teams and field personnel to provide quality guidance, coaching and support throughout the planning, delivery and handover of work.
• Support operational teams in monitoring subcontractor and supplier quality performance.
• Support the development and maintenance of quality policies, procedures, standards, inspection plans and assurance processes across all areas of the business.
• Build confidence in the organisation's quality systems through active engagement with customers, regulatory bodies, auditors and other stakeholders, while promoting a culture of Responsibility, Commitment and Respect.

Skills

Attention to detail

Organisation

Communication

Quality systems

Travel willingness

Driver licence (NZ)

Job description

RCR Group is seeking a proactive Quality Assurance Coordinator to strengthen quality assurance across our operations nationwide in New Zealand. The role blends office and field work, collaborating with technicians, supervisors and subcontractors to assure quality outcomes.

You will support audits, investigations and continuous improvement, while developing quality management and auditing skills with mentoring from experienced leaders. A long-term career in quality assurance and compliance awaits.