Project Manager / Delivery Lead

Westpac New Zealand Ltd; Auckland; On-site; NZD 140,000 - 180,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Parental leave top-up

Volunteer days

Career development

Job summary

Westpac New Zealand Ltd is seeking a Delivery Lead in Transformation and Customer Operations to steer enterprise-wide change initiatives from planning to embedding in business and IT. You will drive governance, stakeholder engagement and resource management across complex programmes in a banking context.

Applicants should demonstrate strong project management, agile capabilities and experience delivering multi-team transformations that align with strategic goals and financial accountability.

Qualifications

• Extensive experience leading large-scale transformation initiatives.
• Strong understanding of Project Management lifecycle.
• Ability to break down scope into epics, stories and prioritise.
• Strong stakeholder management and communication skills.
• Banking experience preferred Westpac.

Responsibilities

• Lead enterprise-wide initiatives within agreed scope, time, cost and quality.
• Ensure governance and reporting meets Transformation Office requirements.
• Engage stakeholders, vendors and third parties to ensure delivery.
• Manage resources, sponsors and identify delivery risks.
• Identify, assess and mitigate project risks and issues.
• Manage initiative budget and forecasting.

Skills

Project management

Transformation leadership

Risk mitigation

Agile mindset

Stakeholder management

Cross-functional teams

Banking experience

Job description

Mô te türanga | About the Role

The Delivery Lead in Transformation and Customer Operations is a key role providing leadership of one or more approved Enterprise Change initiatives or workstreams within one of our Critical Transformation Programmes. The role is to manage enterprise-wide initiative/s within a Programme of work that deliver business and/or technology solutions enabling Westpac to achieve its strategic goals, business benefits and outcomes.

Project Planning and Execution

Managing enterprise-wide initiatives within agreed scope, time, cost and quality from initial identification, refinement of the requirements, scope and solution design, to delivery of change and embedding in the business and IT ensuring alignment with wider delivery plans and priorities.

Delivery Framework and Governance

Ensuring initiatives adhere to all internal policies and standards, reporting meets Transformation Office requirements and maintaining compliant initiative governance and reporting management.

Stakeholder Communication and Engagement

Working with internal business and project stakeholders, vendors and third parties to ensure successful delivery of projects and ensure open and frequent lines of visibility to stakeholders.

Resource Management

Ensuring initiatives are resourced correctly, sponsors are engaged and aware of progress and all risks to delivery are identified and managed.

Risk and Issue Management

Identify, assess and mitigate project risks and issues to minimise impact on initiative delivery and outcomes. Develop risk management strategies and monitor and escalated to Programme Manager, Portfolio Director as necessary.

Financial Management

Manage initiative budget and forecasting and ensure financial accountability and transparency. Perform related duties as assigned, within the scope of role and as required by Programme Management.

Ná tāu rourou | What will you bring?

• Strong understanding of Project Management lifecycle and experience applying to practical situations
• Extensive experience leading large-scale transformation initiatives involving multiple teams, complex processes, and cross-functional dependencies.
• Demonstrated ability to identify complex risks, lead project reviews and develop risk mitigation strategies
• Good understanding of Agile methodology and ability to breakdown scope into epics, stories and prioritise effectively.
• Leading complex business and technical change projects in a corporate environment.
• Strong internal and external stakeholder management and communication skills
• Banking experience preferred Westpac

Westpac Hei Wāhi Mahi | Working at Westpac

Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there’s no limit to what we can achieve. Tono mai ináianei!

We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close: 19 November 2026. Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.