Product Solutions Manager

ASB Bank Limited; Auckland; On-site; NZD 110,000 - 170,000; Full time

Benefits offered by this job

Choice options

Health insurance

Life insurance

Income protection

Leave & banking benefits

Job summary

ASB Bank in Auckland is seeking a Product Solutions Manager in Business Banking to lead risk-based product management. You’ll own incidents, quantify affected customers, and drive remediation so outcomes are timely and fair for all clients.

You’ll partner with risk, compliance, legal, remediation and technology teams to shape product strategy, translate complex needs into clear requirements, and measure impact with data to deliver compliant, commercially strong products.

Qualifications

• Experience in banking or financial services is preferred
• Strong analytical skills with data-driven decision making
• Ability to translate complex product issues into clear requirements and specifications

Responsibilities

• Lead structured analysis for product and risk-related change. Run workshops, gather requirements, and translate needs into actionable specifications.
• Manage risks and ensure compliance with New Zealand financial services regulations. Identify and mitigate emerging risks and shape incidents from discovery through resolution.
• Create and execute product strategies and development improvements. Provide insights to inform product improvements and simplification.
• Ensure initiatives deliver measurable business outcomes that meet stakeholder needs including senior leadership, customers, and compliance requirements.
• Collaborate with business and technology stakeholders to define requirements and deliver at pace.
• Foster continuous improvement and coach team members to stay ahead of industry trends.
• Present compelling business cases and lead strategic analysis to communicate product strategy to senior management

Skills

Product management

Risk & Compliance

Stakeholder management

Data analysis

Process improvement

Job description

At ASB, we're committed to accelerating progress for all New Zealanders. Join us as a Product Solutions Manager within ASB’s Business & Corporate Banking Product division.

This role will be shaping the future of product management playing a critical role in ensuring our products are safe, compliant, commercially strong and designed with customers’ best interests at heart. Join our dynamic Product Management team as a Product Solutions Manager – Business Banking, where you’ll play a key role in managing product risks, incidents, and customer outcomes. You’ll take ownership of identifying, assessing, and managing product-related risks in our portfolios, while ensuring customer issues are understood, quantified, and resolved promptly and effectively. A key part of these roles is shaping incidents and issues by confirming root causes, quantifying affected customer populations, and defining business requirements, including into remediations so that customers receive fair and timely outcomes.

Key Responsibilities:

• Business Analysis and delivery: Lead structured analysis for product and risk-related change. Run workshops, gather requirements, and translate needs into actionable specifications. Work with stakeholders to ensure high-quality design. Define acceptance criteria and support testing.
• Risk & Compliance: Effectively manage risks and ensure compliance with New Zealand’s financial services regulations. Propose optimal risk appetite settings. Identify and mitigate emerging or systemic risks. Shape customer incidents and issues from discovery through resolution. Conduct root-cause analysis and confirm problem definitions. Perform population sizing to quantify affected customers. Develop high-quality business requirements for remediation activity. Partner with remediation, conduct, legal, and operational teams to ensure solutions are timely, fair and compliant.
• Strategic Product Development: Create and execute product strategies and product development improvements. Provide insights to inform product improvements and simplification. Support product management via modelling, customer impact assessments, and performance analysis. Contribute to product roadmaps and prioritisation using data and customer outcome insights.
• Ensure Business Outcomes are met: Ensure initiatives deliver clear, measurable business outcomes that meet stakeholder needs including senior leadership, customers, and compliance requirements.
• Collaboration & Influence: Work closely with business and technology stakeholders, building strong relationships across all levels of the organization to define requirements, solve problems, and deliver at pace.
• Continuous Improvement: Foster a culture of learning, coach and mentor team members, and stay ahead of industry trends and competitor innovations.
• Thought Leadership: Present compelling business cases, lead strategic analysis, and communicate product strategy to senior management and cross-functional teams.

You’re someone who thrives in a fast‑pace and evolving area of product management, risk, and customer outcomes. You enjoy balancing big‑picture thinking with detailed analysis, and you’re motivated by the opportunity to solve real customer problems.

You’re at your best when you’re:

• Unpacking complex product issues and making them simple,
• Translating ambiguity into clear requirements and
• Helping a team make better decisions through insight, evidence, and sound judgement.

You’ll succeed in this role if you:

• Are someone who cares about doing what’s right for customers - ensuring our products are well-governed, compliant, and delivering fair outcomes every time.
• Have experience in banking or financial services, ideally with exposure to lending and deposit products, although not a strict requirement if you have the aptitude to learn and demonstrate a growth mindset.
• Are comfortable navigating product risk, compliance expectations, and customer outcomes
• Bring strong analytical skills — you enjoy root‑cause analysis, quantifying impacts, and validating decisions with data.
• Can shape up issues and incidents clearly, including population sizing and defining remediation needs including documenting business requirements that meet agreed outcomes.
• Communicate effortlessly with both technical and non‑technical stakeholders, adapting your style as needed.
• Can influence without authority and build strong relationships across ASB.
• Enjoy working in environments that are adapting to change and where you help define processes, uplift capability, and build something that will last.

Te mahi ki ASB | Working for ASB:

In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture that respects your unique contributions and supports your personal and professional growth. We offer a flexible and supportive work environment with industry leading benefits that include Choice options, Health, Life and Income protection insurance plus several leave and banking benefits.

Successful candidates will be required to undertake several pre‑employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance. Verification of your qualifications and may include checks both here in New Zealand and overseas.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.