Product Relationship Manager

Aotearoa New Zealand Association of Social Workers; Ōrākei; On-site; NZD 70,000 - 90,000; Full time

Job summary

MoaTrek in New Zealand is seeking a Product and Supplier Specialist to keep our tours running seamlessly by coordinating bookings, suppliers, and logistics while supporting the sales team to fill departures.

You will ensure supplier booking accuracy, manage instructional documentation for tour driver/guides, nurture Kiwi business relationships, oversee payments, and collaborate with Sales and Operations to deliver flawless departures, including occasional weekend work.

Qualifications

• Experience in travel and tourism industry preferred.
• Strong account/relationship management experience.
• Detail-oriented with proactive approach.

Responsibilities

• Coordinate bookings with suppliers and logistics to run tours smoothly.
• Maintain accurate supplier documentation for driver/guides to ensure a 5-star experience.
• Nurture supplier relationships and negotiate the best deals for MoaTrek.
• Oversee payments and costings to support finance.
• Collaborate with Sales and Operations to keep departures full and on schedule.
• Assist with tour design and identify new travel experiences.
• Occasional weekend work may be required.

Skills

Supplier management

Relationship management

Logistics coordination

Finance & payments

Product development

Attention to detail

Communication

Sales support

Tour operations

Job description

As Product and Supplier Specialist, you will help us create extraordinary NZ experiences by keeping our tours running seamlessly. It’s a variety-filled role including managing bookings, suppliers and logistics, and supporting the sales team fill departures.

Detail, detail, detail: Ensure supplier booking accuracy, manage instructional documentation for our tour driver/guides so they can deliver a 5-star experience.

Supplier relationship management:Nurture great Kiwi business relationships and negotiating the best deals.

Finance support:Oversee payments and costings.

Team support:Work closely with Sales and Operations to ensure our departures are full and our execution is flawless. This may involve occasional weekend work.

Product development: Assist with tour design and seeking out new, amazing travel experiences.

You are:

Adaptable:You thrive in a busy, dynamic team environment.

Precise: You’re the type of person who notices if a detail is out of place and fixes it before anyone else even sees it.

Proactive: You take ownership for your job, look for solutions and just get on with it.

Communicative:You find it easy to build rapport with everyone you meet.

Down-to-earth: You take your job seriously, but you don’t have an ego and like to have a bit of fun at work.

This is not an entry level position. You’ve got strong account/relationship management experience. Ideally, you have travel and tourism industry experience, however the right attributes, a strong knowledge of NZ and an interest in building a career in tourism are more important.

Why MoaTrek?

MoaTrekis a NZ family-owned/operated business and has been a leader in New Zealand small group travel since 1971.It’sour mission to make travelling around our beautiful country the best experience for our clients.It’swhat we live for.

We’re passionate, established, and evolving as a business. We’re looking for someone who takes pride in their work and wants to contribute to our success.

We can offer you a competitive salary and bonus package, stable workenvironment, supportive company culture and professional growth opportunities.Our company values are:

Make customers our focusand satisfy them with superior quality,valueand service.

Ownershipandaccountability:each of usis responsible forour words, ouractionsand our results.

Awill to win – tourismis an industry thatrequires resilience.

Teamwork: we achieve more when we collaborate and all work together.

Opencommunicationwhich is honest,ethicaland genuine.

United in our goals forexcellence,we deliver excellence to our travellers and each other.

Remember tohavefun –that’swhatour travellers are doing on tour.

Safety: always think health and safety for our travellers and for our team.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• What's your expected annual base salary?
• How many years' experience do you have as a relationship manager?
• How much notice are you required to give your current employer?
• How many years of experience do you have in the Travel Retail Industry?
• Do you have Tour Guiding experience?