Principal - Delivery Lead

Slalom; Auckland; On-site; NZD 180,000 - 240,000; Full time

Job summary

Slalom NZ is seeking a Principal, Client Delivery in Auckland to lead complex, large-scale programs from discovery to closure. You will balance hands-on delivery with strategic leadership, manage project financials, mitigate risks, and mentor a team across Azure, AWS, and Salesforce environments.

You will drive client outcomes, shape delivery strategy, and collaborate with alliance partners to deliver high-value solutions for cross-sector customers.

Qualifications

• Enterprise delivery experience with program management from inception to rollout.
• Experience with Salesforce implementations is highly regarded.
• Proficiency with Azure/AWS and Salesforce and integration points.
• Ability to shape client expectations and deliver on time.
• Strong client relationship, trust, and communication skills.
• Experience leading transformational programs in consulting.
• Led cross-functional teams of engineers, designers, consultants, and QA.
• Risk anticipation and proactive issue resolution.
• Ability to grow delivery capabilities and pursue new opportunities.

Responsibilities

• Drive projects and teams from discovery to closure with accountability.
• Lead multi-stakeholder programs and resolve complex issues.
• Design delivery plans guiding engagements from inception to completion.
• Engage in day-to-day activities with hands-on delivery across technology environments.
• Manage revenue, margin, and profitability targets.
• Contribute to a delivery community and share expertise.
• Identify opportunities to improve delivery frameworks.

Skills

Delivery leadership

Program management

Stakeholder management

Risk management

Team leadership

Client relationship building

Mentoring

Technical delivery

Cross-functional collaboration

Financial management

Industry knowledge

Tools

Azure

AWS

Salesforce

Job description

In 2023 Slalom opened their first New Zealand office in Auckland, as part of our expansion into the Asia-Pacific region. Three years later, we have over 80 professionals who, in collaboration with our alliance partners, have built our brand in Aotearoa through delivering high value outcomes that serve the strategic, technological, business and transformational needs of our cross-sector customers.

About The Role

The Principal, Client Delivery role at Slalom is a leadership-focused role within the Client Delivery Track, responsible for driving excellence across complex, large-scale transformational programs. As an expert in Delivery, you will oversee the full project lifecycle from discovery to closure, ensuring that cross-functional teams deliver high-quality technical solutions across a variety of technical environments & ecosystems. The role balances hands‑on technical delivery management with strategic responsibilities, including managing project financials, mitigating risks, and supporting the sales lifecycle through tailored delivery planning. Beyond client engagements, you will act as a mentor and people leader, fostering a culture of accountability and continuous learning to grow both individual talent and Slalom’s internal delivery capabilities.

What You’ll Do

As a Principal, Client Delivery, your key responsibilities would include,

• Demonstratea strong senseof accountability and entrepreneurship, driving projects and teams from discovery to closure.
• Manage and lead programs with multiple stakeholders, resolving complexissuesand ensuring alignment withorganisationalstrategies.
• Design delivery and execution plans, guiding engagements frominceptionto completion, with a focus on technical delivery management.
• Actively engage in day‑to‑day program and project activities, focusing when needed on hands‑on technical delivery across various technology environments such as Azure, AWS, or Salesforce.
• Drive financial outcomes, including meeting revenue, margin, and profitability targets.
• Serve as a senior delivery expert, contributing to a delivery community capable of managing complex engagements and transformational programs.
• Identifyopportunities to improve Slalom deliveryexpertiseand framework, specifically in technical delivery.

What You’ll Bring

• Success in enterprise delivery, including program management frominceptionto solution rollout, with a strong emphasis on technical delivery management.
• Previous experience delivering iterative Salesforce implementations is highly regarded.
• Experience working within different technology environments, such as Azure/ AWS, and ideally Salesforce, and an understanding of their unique capabilities and integration points.
• Skill in shaping client expectations, delivering quality programs on time, and mentoring project managers.
• Strongdemonstrable experience in client relationship building, trust, and communication in unfamiliar environments.
• Experience managing transformational programs across diverse industries in consulting environments.
• Experience leading cross‑functional teams, including engineers, designers, operational and functional consultants, and quality assurance experts.
• Proficiencyinanticipatingrisks, addressing obstacles, co‑creating team vision and strategy, and providing meaningful feedback.
• Capability to lead and solution for pursuits, share opportunities with project or account leads, and manage project financial and operational health.
• Experience in leading and growing teams, managing employee performance, and fostering a culture of excellence.
• Industry knowledge of enterprise delivery environments, includingexpertisein enterprise architectural principles, engineering, and infrastructure domains.
• Strong communicationskills, coupled with problem‑solving and risk‑management capabilities.

Our Values

Our culture and values reflect each individual Slalomer. We are dedicated to encouraging workplace diversity and ensuring all our people, from any background can contribute to their full potential. We wish to build a team that echoes the diversity of the communities we serve, and our values are an active part of our every‑day, guiding our decisions.

What keeps us here?

Our New Zealand office knows the important of a good work/life balance. We have the freedom to be ourselves when life gets in the way. We make a big effort to bring everyone together and allow space when space is needed. We believe in helping each other thrive in work and life and are proud to invest in benefits that include holistic wellbeing, meaningful allowances and investment in our team’s professional, technical and personal growth. It’s an exciting time to be one of our foundational members, getting involved in setting up our ‘Kiwi’ values and culture and what makes us uniquely Slalom NZ!

Slalom is an equal opportunity employer and welcomes all qualified applicants. Slalom does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.