Practice Manager | Lumino Kaitaia | Full-Time, Fixed Term

Abano Healthcare Group; Kaitaia; On-site; NZD 70,000 - 90,000; Full time

Job summary

Lumino Kaitaia, part of Lumino The Dentists, New Zealand's largest dental provider, is seeking an experienced Practice Manager on a 6-month fixed-term contract to lead the busy practice and support the local community.

You will manage day-to-day operations, guide a high-performing team, coordinate reception and admin, and drive continuous improvement while upholding patient care and safety standards.

Qualifications

• Experience leading a team in a healthcare setting is preferred.
• Strong organisational and multitasking abilities.
• Excellent communication and relationship-building skills.
• Commitment to patient care and safety standards.

Responsibilities

• Lead and support a high-performing team to deliver excellent patient care.
• Manage reception operations and front-of-house support as needed.
• Oversee practice administration, staff scheduling, and daily workflows.
• Support recruitment, onboarding, and staff development initiatives as required.
• Ensure compliance with company policies and health and safety requirements.

Skills

Leadership

People management

Organisational skills

Communication

Problem solving

Healthcare experience

Customer-focused

Computer skills

Tools

Office suite

Job description

Looking for an opportunity to lead a thriving dental practice while making a meaningful impact in your local community?

Join Lumino Kaitaia, a busy and well-established practice in the heart of the Far North. As part of Lumino The Dentists, New Zealand's largest dental healthcare provider with 119 practices nationwide, you'll enjoy the support of a trusted national brand while working within a close-knit, community-focused team.

At Lumino, we're committed to delivering exceptional patient care and creating positive experiences for our patients and our people. We're now seeking an experienced and motivated Practice Manager to join us on a 6-month fixed-term contract to provide leadership and operational support during a key period for the practice.

Why join Lumino Kaitaia?

At Lumino Kaitaia, you'll play an important role in supporting our team, patients, and day-to-day operations. This is an excellent opportunity for an experienced leader who enjoys building strong relationships, improving processes, and creating an environment where both people and performance can thrive.

What's in it for you?

• Fixed-term leadership opportunity with a respected healthcare provider.
• Make a genuine impact on both patient experience and team success.
• Supportive and collaborative team environment.
• Access to training and development opportunities through Lumino's national network.
• Be part of a practice that plays an important role in supporting oral health within the local community.
• National support with a local feel, backed by New Zealand's largest dental provider.

Job Description

As Practice Manager, you'll be responsible for ensuring the smooth day-to-day operation of the practice while supporting both our patients and team members.

Your responsibilities will include:

• Leading and supporting a high-performing team to deliver exceptional patient care.
• Managing reception operations and providing front-of-house support when required.
• Overseeing practice administration, staff scheduling, and daily operational workflows.
• Supporting a positive and collaborative team culture.
• Managing patient enquiries and ensuring an outstanding patient experience.
• Monitoring practice performance, billing processes, and operational efficiency.
• Working closely with clinicians and support teams to achieve practice goals and drive continuous improvement.
• Supporting recruitment, onboarding, and employee development initiatives as required.
• Ensuring compliance with company policies, procedures, and health and safety requirements.

Hours for this role

This is a full-time, fixed-term position (6 months).

Hours

• Monday to Thursday : 8:30am to 5:15pm
• Friday : 08:30am to 4:00pm

Qualifications

We're looking for someone who is organised, proactive, and passionate about leading people.

You'll ideally bring:

• Previous experience in a Practice Manager, Office Manager, Team Leader, Business Manager, or similar leadership role.
• Strong organisational and multitasking skills.
• Excellent communication and relationship-building abilities.
• A positive, solutions-focused approach.
• Confidence working in a fast-paced environment.
• Experience within healthcare, dental, or a customer-focused industry would be highly regarded.
• Strong administration and computer skills.
• The ability to motivate, coach, and support team members to achieve success.
• Valid NZ work rights

Additional Information

To be successful in this role, you'll ideally live within a reasonable commuting distance of Kaitaia and be committed to becoming a valued member of the local community.

Applicants must have valid New Zealand working rights and be currently residing in New Zealand.