Practice Consultant - Social Care

System C; Wellington; On-site; NZD 90,000 - 120,000; Full time

Job summary

System C in Wellington, NZ seeks an experienced Practice Consultant, Social Care to connect social care practice with technology and improve customer outcomes across Australia and New Zealand.

You will work with practitioners, service leaders and internal teams, translating sector knowledge into better services, digital solutions and practice improvements.

Qualifications

• Significant professional experience within Social Care, Human Services, Child Protection, Family Services, Community Services or a related sector.

Responsibilities

• Act as a subject matter expert across social care and related human services sectors.
• Build trusted relationships with customers, practitioners and business leaders.
• Facilitate discovery workshops, practice reviews and service design activities.
• Help customers define outcomes, future operating models and service improvement priorities.
• Translate policy, sector reform and practice challenges into product and service opportunities.
• Partner with Product Management and Engineering to bring practitioner and customer perspectives into future product capabilities.
• Support implementations, transformation programmes, solution design and business process mapping.
• Help customers navigate organisational change, readiness and adoption.
• Share expertise and contribute to practical frameworks, guidance and thought leadership across the A/NZ business.

Skills

Social Care

Human Services

Child Protection

Family Services

Community Services

Job description

Description

Make a difference to social care through technology

At System C, we develop technology that connects and transforms health and care. We are looking for an experienced Practice Consultant, Social Care to bring deep sector expertise to our customers and teams across Australia and New Zealand. This is a highly collaborative role for someone who understands how social care and human services operate in practice and can translate that knowledge into better services, digital solutions and customer outcomes. You will work with practitioners, service leaders and internal teams, acting as a bridge between social care practice and technology.

What You’ll Do

You will:

• Act as a subject matter expert across social care and related human services sectors.
• Build trusted relationships with customers, practitioners and business leaders.
• Facilitate discovery workshops, practice reviews and service design activities.
• Help customers define outcomes, future operating models and service improvement priorities.
• Translate policy, sector reform and practice challenges into product and service opportunities.
• Partner with Product Management and Engineering to bring practitioner and customer perspectives into future product capabilities.
• Support implementations, transformation programmes, solution design and business process mapping.
• Help customers navigate organisational change, readiness and adoption.
• Share expertise and contribute to practical frameworks, guidance and thought leadership across the A/NZ business.

What You’ll Bring

You will have significant professional experience within Social Care, Human Services, Child Protection, Family Services, Community Services or a related sector.

You Will Also Bring

• Strong understanding of practitioner workflows, operating models and service delivery.
• Experience engaging practitioners, operational leaders and senior stakeholders.
• Confidence facilitating workshops and turning complex challenges into practical recommendations.
• Experience contributing to service improvement, practice development, transformation or policy.
• The ability to collaborate effectively across customer, product and delivery teams.
• Sound judgement, integrity and ownership when working through ambiguity and change.

Experience with case management systems, social care technology or digital transformation programmes is highly regarded. Knowledge of social care systems and reforms across Australia and New Zealand would also be advantageous.

Why System C?

Our teams are united by a mission to use technology to improve health and care outcomes. We value working as one team, continually improving, taking ownership and doing the right thing, while creating an environment where people can learn and grow. If you want to combine your social care expertise with technology and help shape better outcomes for practitioners, individuals, families and communities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing CV's, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.