Platform Support Specialist - 24/7 Cloud & SaaS Expert

Vista; Auckland; Hybrid; NZD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Medical and life insurance

Mentoring & career development

Team events

Job summary

Vista is seeking a Platform Support Specialist to provide round-the-clock technical support for our Cloud, SaaS, and managed services clients. You will resolve incidents, read logs, and use SQL/ Azure tools to diagnose issues, while mentoring junior staff and coordinating withVista teams worldwide.

We value strong teamwork, clear communication, and proactive problem solving. The role includes after-hours support on a rotating schedule and potential domestic/international travel, with a hybrid

Qualifications

• Two years or more experience in IT support or services role.
• Experience with Azure, SaaS, Cloud (preferred).
• Microsoft AZ900, AZ104 (preferred).
• Strong knowledge of SQL Server and networking.
• Undergraduate IT degree (preferred).

Responsibilities

• Provide 24/7/365 proactive technical support for Vista Cloud, SaaS, and managed services.
• Lead by example; mentor/training for new staff and teammates.
• Respond to and resolve incidents for Cloud/SaaS/Managed Services.
• Collaborate with Vista teams globally to resolve incidents.
• Read and interpret error logs and use SQL to assist problem solving.
• Be available on rotation for after-hours support; travel domestically or internationally.

Skills

Strong teamwork

Effective communication

Action-oriented

Value creation

Cloud familiarity

Education

Undergraduate IT degree

Tools

Azure

SQL Server

SaaS platforms

Job description

Vista is seeking a Platform Support Specialist to provide round-the-clock technical support for our Cloud, SaaS, and managed services clients. You will resolve incidents, read logs, and use SQL/ Azure tools to diagnose issues, while mentoring junior staff and coordinating withVista teams worldwide.

We value strong teamwork, clear communication, and proactive problem solving. The role includes after-hours support on a rotating schedule and potential domestic/international travel, with a hybrid