Platform Specialist - Generation & Wholesale Markets

Mercury NZ Limited; Hamilton; Hybrid; NZD 120,000 - 150,000; Full time

Benefits offered by this job

5 days leave per year (MyDays)

$400 home office setup payment

Discounts on electricity and telco for

Discounted health insurance

Life and income insurance

Job summary

Mercury NZ Limited is seeking a Platform Specialist for Generation & Wholesale Markets in Hamilton. You will help keep critical generation and trading systems running 24/7, focusing on stability, observability, and future readiness.

The role involves learning the business domain and how a complex ecosystem of applications, interfaces and data pipelines work together. You’ll work with engineering teams to embed reliability, participate in on-call arrangements, and contribute to capacity planning,

Qualifications

• Extensive experience supporting enterprise systems applications and/or Site Reliability Engineering.
• Strong incident management, troubleshooting, and post-incident review skills.
• Familiarity with cloud platforms, monitoring, and automation tooling.

Responsibilities

• Support and maintain technology platforms underpinning electricity generation and wholesale operations.
• Establish and monitor service health via metrics, logging, tracing and alerting.
• Support incident response, troubleshooting, recovery and post-incident reviews.
• Contribute to capacity planning, performance optimisation, disaster recovery and business continuity.
• Collaborate with engineering teams to build reliability into solutions from the outset.
• Identify opportunities to automate repetitive operational activities to reduce manual effort and errors.
• Participate in appropriate on-call or operational support arrangements for critical services.
• Experience supporting enterprise business systems and/or Site Reliability Engineering.

Skills

Site Reliability Engineering

Incident management

Cloud platforms

Scripting (PowerShell, Python)

Observability

Tools

OpenTelemetry

Grafana

Splunk

Job description

Hamilton // Platform Specialist - Generation & Wholesale Markets

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose. Taking care of tomorrow: connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

We're looking for a Platform Specialist to join our team, playing a key role in keeping our critical Generation and Trading systems running smoothly, 24/7/365. This is an opportunity for someone who's passionate about technical excellence and getting ahead of issues before they arise, and who thrives in a collaborative, innovative environment where reliability really matters.

While focusing on making sure our systems are stable, observable and ready for the next opportunity you will also need to learn about the business domain and understand how a complex ecosystem of applications, interfaces and data pipelines work together.

This role will be based in Mercury’s Hamilton office.

Mō te tūranga | About the role:

• Support and maintain technology platforms that underpin electricity generation and wholesale operations.
• Establish and monitor service health through metrics, logging, tracing, and alerting.
• Support incident response, troubleshooting, recovery, and post-incident reviews.
• Contribute to capacity planning, performance optimisation, disaster recovery, and business continuity.
• Collaborate with engineering teams to build reliability and operability into solutions from the outset
• Foster a “keep it simple” mindset and contribute innovative ideas to problem solving
• Identify opportunities to automate repetitive operational activities to reduce manual effort and human error
• Participating in appropriate on-call or operational support arrangements for critical services.
• Strong experience supporting enterprise business systems applications and/or Site Reliability Engineering
• Incident management and troubleshooting — confidence diagnosing complex production issues, restoring service quickly, and contributing to effective post-incident reviews.
• Experience of working with agile software development teams
• Observability and Monitoring (OpenTelemetry, Grafana and Splunk).
• Cloud and platform experience (Primarily Windows and AWS, Linux advantageous)
• Ability to write and maintain scripts (PowerShell, Python)
• Security and operational resilience — disaster recovery, backup, failover and business continuity.
• Strong documentation skills to create and update documentation for L1-L3 support teams
• Additional 5 days leave per annum (MyDays)
• $400 one off tax-free payment towards setting up your home office
• Offers on electricity and telco - if you're a Mercury customer, you can enjoy some great discounts on your electricity and telco bill
• A diverse workplace where your unique abilities and talents will be recognised and encouraged
• Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
• The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
• Discounted health insurance and free life and income insurance
• Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
• Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

Every voice has its place – and together, we thrive.

At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria.

A full position description is available below. Applications close 3rd September 2026 at 5:00pm. Applications can be reviewed as they are received, with interviews beginning before the advertised closing date. We encourage you to apply early, as the advertisement may close once we have received a sufficient number of suitable applications.