Pet Retail Team Lead — Develop People & Elevate Sales

Animates Holdings NZ Ltd; Dunedin; On-site; NZD 55,000 - 75,000; Full time

Job summary

Animates Holdings NZ Ltd in Dunedin is seeking an Assistant Store Manager to support the Store Manager in delivering exceptional customer service, driving sales, and coaching the team while maintaining high operational standards and financial targets.

You’ll develop others, foster a friendly, engaging environment, and ensure weekday, weekend, and holiday rosters are met. The role involves lifting stock and contributing to a supportive, pets-focused team culture.

Qualifications

• Proven experience coaching and developing others.
• Supervisory or store management experience preferred but not essential.
• Friendly and engaging manner to build a regular customer base and grow sales.
• Operational experience to identify priorities, meet deadlines and delegate.
• Experience in a customer-facing role (retail experience preferred).
• Physical ability to lift stock up to 20 kg.
• Flexibility to work weekdays, weekends and public holidays.

Responsibilities

• Provide Store Manager with support to deliver customer service excellence and drive sales.
• Coach the team while meeting high operational standards and financial targets.
• Develop product knowledge and educate customers on nutrition and pet care.
• Contribute to a values-led culture and store performance.

Skills

Coaching

Team leadership

Customer service

Retail operations

Job description

Animates Holdings NZ Ltd in Dunedin is seeking an Assistant Store Manager to support the Store Manager in delivering exceptional customer service, driving sales, and coaching the team while maintaining high operational standards and financial targets.

You’ll develop others, foster a friendly, engaging environment, and ensure weekday, weekend, and holiday rosters are met. The role involves lifting stock and contributing to a supportive, pets-focused team culture.