Pet Care Retail Operations Lead

Animates; Dunedin; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Career development

Store discounts

Parental leave

Volunteer leave

Bereavement leave

Employee assistance programme

Job stability

Job summary

Animates in Dunedin is seeking a Team Leader - Operations to lead daily store operations, manage stock and delivery, and coach team members. This full-time role is 37 hours per week with a Sunday-Thursday or Tuesday-Saturday shift pattern.

You will drive customer service excellence, merchandising precision, and inventory control while supporting leadership coverage in busy retail settings.

Qualifications

• Experience in a high-volume retail environment is essential.
• Strong customer service skills with a positive attitude.
• Proven ability to coach and develop team members.

Responsibilities

• Receiving, counting, and merchandising stock
• Maintaining accurate ticketing
• Managing home delivery and click-and-collect
• Providing operational coaching to team members
• Covering for the Assistant Store Manager or Store Manager when absent

Skills

Retail leadership

Customer service

Coaching

Stock management

Inventory control

Job description

Animates in Dunedin is seeking a Team Leader - Operations to lead daily store operations, manage stock and delivery, and coach team members. This full-time role is 37 hours per week with a Sunday-Thursday or Tuesday-Saturday shift pattern.

You will drive customer service excellence, merchandising precision, and inventory control while supporting leadership coverage in busy retail settings.