Performance Delivery Analyst

Health New Zealand | Te Whatu Ora; Wellington; On-site; NZD 90,000 - 120,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Performance Delivery Analyst to support regional performance priorities from the Central Region, Wellington. You will apply business analysis techniques to translate strategic needs into practical improvements across planned care and acute flow.

Based in Wellington, you will collaborate with regional leads, district teams and Health Analytics to deliver meaningful change and benefits realisation within the Integrated Performance Framework.

Qualifications

• 3+ to 5+ years of experience in business analysis, programme delivery, service improvement or performance management.
• Experience in process mapping and requirements gathering.
• Ability to turn complex information into clear recommendations.
• Strong stakeholder engagement and facilitation skills.

Responsibilities

• Leading business analysis activities across regional performance and improvement initiatives.
• Facilitating stakeholder engagement, requirements gathering and process mapping.
• Assessing current and future-state processes and identifying improvement opportunities.
• Developing business requirements, options assessments, business cases and recommendations.
• Supporting the implementation and development of the Integrated Performance Framework across the region.
• Translating strategic priorities into practical processes, tools, measures and deliverables.
• Providing implementation and change support, identifying risks and barriers.
• Supporting the development of benefits frameworks and measures to evaluate success.
• Working with Health Analytics and operational teams to assess outcomes and opportunities.

Skills

Business analysis

Programme delivery

Service improvement

Performance management

Stakeholder engagement

Change facilitation

Education

Tertiary qualification in business/health management

Job description

• Support regional performance and improvement priorities through business analysis.
• Turn complex challenges into practical solutions and better ways of working.
• Work with regional and district teams to deliver meaningful improvements.

Health New Zealand | Te Whatu Ora

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to more than 5 million people.

We provide essential hospital, specialist and community health services across more than 80 locations. Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the role

Based in the Central Region, the Performance Delivery Analyst reports to the Director Performance & Improvement and supports the delivery of regional performance and improvement priorities.

Working across planned care, acute flow and regional leadership priorities, you'll apply business analysis techniques to understand challenges, assess existing processes and identify opportunities to improve how services are delivered. You'll work closely with regional leads, district teams, clinicians, operational leaders and Health Analytics to translate strategic and operational requirements into practical solutions.

You'll also support the implementation and ongoing development of the Integrated Performance Framework, helping establish consistent approaches to planning, performance monitoring, improvement and benefits realisation across the region.

This is a great opportunity to use your analytical and problem-solving skills to influence how services operate, support meaningful change and contribute to better health outcomes.

Key responsibilities include:

• Leading business analysis activities across regional performance and improvement initiatives.
• Facilitating stakeholder engagement, requirements gathering and process mapping to understand business needs and challenges.
• Assessing current and future-state processes and identifying opportunities for service improvement.
• Developing business requirements, options assessments, business cases and recommendations to support decision-making.
• Supporting the implementation and ongoing development of the Integrated Performance Framework across the region.
• Translating strategic priorities into practical processes, tools, measures and deliverables.
• Providing implementation and change support, identifying risks, dependencies and potential barriers.
• Supporting the development of benefits frameworks and measures to evaluate the success of improvement initiatives.
• Working with Health Analytics and operational teams to assess outcomes and identify further opportunities for improvement.
• Building strong relationships across regional and district teams to support collaboration and successful delivery.

About you

You're an analytical and solutions-focused professional who enjoys understanding complex challenges and finding practical ways to improve how things work. You bring experience in business analysis, programme delivery, service improvement or performance management, and are confident working with stakeholders to understand their needs and support change.

You're comfortable navigating different perspectives, facilitating conversations and turning complex information into clear recommendations. You take a structured approach to problem-solving and enjoy seeing improvement initiatives through from planning to implementation and evaluation.

What you'll bring to the role

• A relevant tertiary qualification in business, health management, project management, public policy or a related discipline.
• 3-5+ years' experience in business analysis, programme delivery, service improvement or performance management within a complex organisation.
• Demonstrated experience in process mapping, requirements gathering and business analysis.
• Experience providing business analysis across the lifecycle of programmes, projects, service redesign or improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to interpret complex information and identify practical solutions.
• Experience developing business cases, options papers, briefing material or governance reporting.
• Strong stakeholder engagement and facilitation skills, with the ability to bring people together and build shared understanding.
• Excellent written and verbal communication skills.
• An understanding of Te Tiriti o Waitangi and experience applying its principles meaningfully in your work.

Experience in the public or health sector, applying improvement methodologies such as Lean, PDSA or Improvement Science, and working with performance management frameworks would be an advantage.

This is an opportunity to contribute to meaningful improvement work across the Central Region. You'll work alongside experienced regional and district teams, helping turn ideas and strategic priorities into practical changes that improve service delivery and health outcomes.

You'll be part of a collaborative environment where your ideas, analytical skills and ability to influence change can make a real difference.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is committed to delivering excellent healthcare for all New Zealanders. We embrace diversity and inclusion so that our workforce reflects the communities we serve. We welcome applications from our diverse Māori, Pacific, disabled and rainbow communities.

We're also committed to creating an environment where people can bring their ideas, challenge the way things are done and continuously improve how we work.

North Island - Wellington - Wellington Central