Outsourcing Management & Insight Lead

Health New Zealand | Te Whatu Ora; Wellington; On-site; NZD 90,000 - 140,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking an experienced Outsourcing Management & Insight Lead to drive regional outsourcing strategy for planned care across the Central Region, report on performance and build strong partnerships with districts and private providers.

Based in the Central Region, you will work with Health Analytics, Procurement and national teams to improve patient access, reduce waiting times and optimise capacity and expenditure through data-driven decisions.

Qualifications

• 5+ years experience in health service planning, performance management, capacity planning, commissioning, outsourcing or related field.
• Experience analysing demand, capacity, activity and performance information for service delivery/investment decisions.
• Demonstrated outsourcing/commissioning/capacity management experience, ideally in healthcare.
• Strong analytical/problem-solving with ability to turn complex data into clear recommendations.
• Experience developing performance reports, business cases, forecasts or investment proposals for senior leaders.
• Understanding of healthcare funding, activity planning and delivery models.
• Proven ability to build relationships and influence stakeholders across clinical/operational/finance/procurement.
• Experience managing relationships with external providers and senior leaders.
• Strong communication, planning and organisational skills with ability to manage priorities.
• Understanding Te Tiriti o Waitangi and applying its principles in work.

Responsibilities

• Leading the development and monitoring of regional outsourcing priorities and plans aligned with national frameworks and district requirements.
• Working with districts to identify outsourcing solutions that support planned care access, targets and improved outcomes.
• Developing regional performance reporting, dashboards and monitoring frameworks for outsourced activity and expenditure.
• Analysing demand, capacity, utilisation and financial information to identify trends, risks and opportunities.
• Providing insights to regional and district leaders to support planning, investment and service delivery decisions.
• Identifying opportunities to optimise outsourced capacity and improve utilisation across districts.
• Building and maintaining relationships with private providers, district teams, national procurement and commissioning functions.
• Supporting governance, reporting and assurance, including monitoring compliance with national outsourcing frameworks.
• Identifying opportunities to improve regional outsourcing processes and promote consistency across districts.

Skills

Health service planning

Data analytics

Stakeholder management

Outsourcing

Job description

• Lead regional outsourcing strategy and delivery across planned care services
• Use data and insights to optimise capacity, performance and patient access
• Build strong partnerships with districts and private healthcare providers

Health New Zealand | Te Whatu Ora

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to more than 5 million people.

We provide essential hospital, specialist and community health services across more than 80 locations. Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the role

Based in the Central Region, the Outsourcing Management & Insight Lead reports to the Director Performance & Improvement and plays a key role in leading the regional approach to outsourced elective activity, provider engagement and performance monitoring.

Working closely with districts, private providers, Procurement, Finance, Health Analytics and national teams, you'll help ensure outsourced services are aligned with regional planned care priorities and district delivery plans. You'll provide specialist advice and insight to support decisions around outsourced capacity, helping improve patient access, reduce waiting times and make the best use of available resources.

You'll also lead the development of regional outsourcing intelligence, analysing demand, capacity, utilisation, expenditure and performance to identify opportunities for improvement and support evidence-based decision-making.

Key responsibilities include:

• Leading the development and monitoring of regional outsourcing priorities and plans aligned with national frameworks and district requirements.
• Working with districts to identify outsourcing solutions that support planned care access, production targets and improved patient outcomes.
• Developing regional performance reporting, dashboards and monitoring frameworks to track outsourced activity and expenditure.
• Analysing demand, capacity, utilisation and financial information to identify trends, risks and opportunities.
• Providing insights and recommendations to regional and district leaders to support planning, investment and service delivery decisions.
• Identifying opportunities to optimise outsourced capacity and improve utilisation across districts.
• Building and maintaining strong relationships with private providers, district teams, national procurement and commissioning functions.
• Supporting robust governance, reporting and assurance processes, including monitoring compliance with national outsourcing frameworks.
• Identifying opportunities to improve regional outsourcing processes and promote consistent approaches across districts.

About you

You're an experienced health service planning, performance or commercial professional with strong analytical skills and an understanding of healthcare operations and service delivery. You can bring together complex activity, financial and capacity information to identify opportunities and provide practical recommendations.

You're confident working with senior stakeholders, building relationships across different organisations and influencing decisions in a complex environment. You enjoy using data and evidence to solve problems and improve how services are delivered.

What you'll bring to the role

• At least 5 years' experience in health service planning, performance management, capacity planning, commissioning, outsourcing, procurement or a related field.
• Experience analysing demand, capacity, activity and performance information to inform service delivery and investment decisions.
• Demonstrated experience supporting outsourcing, commissioning or capacity management strategies, preferably within a healthcare environment.
• Strong analytical and problem-solving skills, with the ability to turn complex information into clear recommendations.
• Experience developing performance reports, business cases, forecasts or investment proposals for senior leaders.
• An understanding of healthcare funding, activity planning and service delivery models.
• Proven ability to build relationships and influence clinical, operational, finance, procurement and planning stakeholders.
• Experience managing relationships with external providers and senior operational leaders.
• Strong communication, planning and organisational skills, with the ability to manage competing priorities.
• An understanding of Te Tiriti o Waitangi and experience applying its principles meaningfully in your work.

This is an opportunity to influence how planned care services are delivered across the Central Region. You'll work alongside district leaders, private providers and national teams to make better use of available healthcare capacity, improve patient access and support more timely and equitable outcomes for communities.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is committed to delivering excellent healthcare for all New Zealanders. We embrace diversity and inclusion so that our workforce reflects the communities we serve. We welcome applications from our diverse Māori, Pacific, disabled and rainbow communities.

We're also committed to creating an environment where people can bring their ideas, challenge the way things are done and continuously improve how we work.

North Island - Wellington - Wellington Central

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Project Manager - Project Manager