Performance and Process Analyst

Ka Puta Ka Ora Emerge Aotearoa; Auckland; On-site; NZD 108,000 - 122,000; Full time

Benefits offered by this job

Wellbeing support

Discounts with partners

Generous leave options

Ongoing development

Te Tiriti o Waitangi valued

Growth in a large for‑purpose org

Job summary

Ka Puta Ka Ora Emerge Aotearoa is seeking an experienced Performance and Process Analyst to join our Housing Trust team in South Auckland. You will support tenancy operations and drive performance improvements through analysis, dashboards, and collaborative project delivery.

Reporting to the National Tenancy Operations Manager, you will develop practical solutions, create SOPs, and enable consistent service delivery across housing and related services.

Qualifications

• 10+ years' experience in business analysis or related roles.
• Tertiary qualification in Business, IT, Data, or Finance.
• Certifications in Business Analysis, Agile, Lean, or PM would be advantageous.
• Experience delivering process improvements from concept through to implementation.
• Strong analytical and stakeholder engagement skills.

Responsibilities

• Lead business analysis and process improvement initiatives.
• Develop process maps, SOPs, and workflows.
• Support system and digital improvement projects.
• Create dashboards and performance measures.
• Analyze data to inform operational decisions.
• Facilitate stakeholder workshops and drive implementation.

Skills

Business analysis

Process improvement

Stakeholder engagement

Data analytics

Dashboard reporting

Project management

Agile/Lean

Education

Bachelor's degree or higher in Business/IT/Data/Finance

Tools

Power BI

Excel

SharePoint

Teams

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Fixed term full-time opportunity until 31 March 2027
• Based in South Auckland
• Salary range: $108,450.15 - $122,299.70 (placement within this range will depend on the years of relevant experience)

Ka Puta Ka Ora Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing, and housing services. We believe that everyone can live full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau be the best they can be.

Housing is more than just a home. It is the foundation for wellbeing, belonging, stability, and opportunity. Through our housing services, we work alongside whānau, communities, iwi partners, and housing providers to create sustainable housing outcomes that empower people to thrive.

We're looking for an experienced Performance and Process Analyst to join our Housing Trust team.

Reporting to the National Tenancy Operations Manager, you'll support tenancy operations and wider Housing Trust priorities through business analysis, process improvement, performance reporting, and project delivery. Working closely with operational and support teams, you'll help develop practical solutions that improve consistency, performance, and service delivery.

Your responsibilities will include but not limited to:

• Leading business analysis, process improvement initiatives, and operational projects.
• Developing process maps, SOPs, workflows, and operational resources.
• Supporting system and digital improvement initiatives.
• Developing dashboards, reporting tools, and performance measures.
• Analysing data and providing insights to support operational decision-making.
• Facilitating workshops and engaging stakeholders to support delivery and implementation.
• Supporting the implementation and embedding of operational improvements.

Highly organised and proactive, you're comfortable managing competing priorities, engaging stakeholders, and driving initiatives from planning through to implementation.

You will bring:

• 10+ years' experience in business analysis, process improvement, operational delivery, or a similar role.
• A relevant tertiary qualification in Business, IT, Data, Finance, or a related discipline.
• Business Analysis, Agile, Lean, or Project Management certifications would be highly regarded.
• Experience delivering process improvement and operational initiatives from concept through to implementation.
• Strong analytical, problem-solving, and stakeholder engagement skills.
• Experience developing processes, documentation, dashboards, and reporting solutions.
• Strong Microsoft 365 skills, including Excel, Power BI, SharePoint, and Teams.
• Experience in housing, tenancy, property, or asset management environments would be advantageous.
• Eligibility to work in New Zealand

Join our values-led service and enjoy:

• Access to extensive wellbeing support - counselling, budgeting advice, coaching services, mental health workshops, and more.
• Discounts with Southern Cross Health, PB Tech, Harvey Norman, Anytime Fitness and other partners.
• Generous leave options including wellbeing, cultural, and study leave.
• Ongoing development opportunities to support your growth.
• A workplace that lives its values and honours Te Tiriti o Waitangi.
• The chance to grow in one of Aotearoa’s largest for‑purpose organisations.