Operations Support Lead

Bupa; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Southern Cross health insurance

Wellbeing discounts

Parental leave

Professional development

Job summary

Bupa New Zealand invites you to join our care home operations team as a practical coordinator bringing continuous improvement and efficient systems to our NZ sites. You will help reduce admin burden, standardise processes and provide leaders with clear tools and documentation.

You’ll work across care homes, building strong relationships, coordinating relievers, and developing work instructions and induction materials to support resilience, risk management and smooth daily operations.

Qualifications

• Tertiary qualification in business or administration is preferred.
• Experience maintaining documentation, processes or systems in a structured environment.
• Strong organisational skills with attention to detail.
• Confident communicator with relationship-building ability.

Responsibilities

• Coordinate relief/reliever arrangements across care homes.
• Manage Integrated Management System (IMS) documentation.
• Develop work instructions and ensure operational consistency.
• Prepare orientation and induction documentation.
• Support operations resilience and business continuity.
• Coordinate risk documentation and responses.
• Collaborate with leaders across teams to support operations.

Skills

Organisation

Communication

Documentation

Collaboration

Education

Tertiary qualification in business/administration

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Posted 27/07/2026Job Number 64296Work type Permanent - Full TimePosting End Date 28/07/2026

Have you ever wanted a career with purpose?

At Bupa, we bring real heart to work every day. We’re proud to support older New Zealanders to live longer, healthier, happier lives. With 40 care homes and 35 retirement villages across Aotearoa, our teams create safe, welcoming places for residents, families and communities.

If you’re organised, collaborative and ready to make a practical and meaningful impact, this is your opportunity to help shape how our care home operations run smoothly and consistently.

The Opportunity

This newly created role will provide practical coordination and continuous improvement support across care home operations. You’ll help reduce administrative burden, strengthen operational consistency and ensure leaders have clear, current and easy-to-use tools, processes and documentation.

Where you will make an impact

• Reliever coordination support
• Integrated Management System (IMS) & documentation
• Work instructions & operational consistency
• Orientation and operational induction documentation
• Operational resilience & business continuity
• Risk documentation and coordination
• Operations support and collaboration

About You

You’ll bring demonstratable experience within a large, complex organisation with an ability to work collaboratively across teams and build effective working relationships. You’re highly organised, detail-focused and confident managing multiple priorities and able to demonstrate:

• Tertiary qualified preferably in a business or administration related subject.
• Previous experience maintaining documentation, processes or systems in a structured environment.
• Strong organisational skills with the ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
• Confident communicator with great relationship-building ability.
• Ability to work independently and use your initiative.
• Practical, solution-focused approach with a willingness to help.
• Exceptional organisational skills with excellent attention to detail

Extra Reasons to Belong

• Fully subsidised Southern Cross health insurance for eligible permanent NZ employees, plus discounted cover for eligible family members.
• Wellbeing discounts, EAP counselling, study support and cultural leave.
• Paid parental leave, including 12 weeks for primary carers and 2 weeks for secondary carers.
• Professional development through in-house and external training.