Parts Interpreter — Technical Parts & Customer Support

Oshkosh Corporation; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

JLG, an Oshkosh company, is seeking a Parts Interpreter to assist customers in identifying spare parts and processing parts sales. The role requires a mechanically minded individual with a strong focus on customer satisfaction and complaint resolution.

The Parts Interpreter communicates with service technicians and workshop staff, supporting BDMs and Sales staff to ensure strong customer relationship support and timely service delivery.

Qualifications

• Effective written and verbal communication.
• Strong literacy and numeracy skills for data entry and correspondence.
• Experience with ERP systems (SAP or similar).
• Ability to work independently and in a team.
• Strong organizational skills with attention to detail.
• Proven customer service experience.
• Knowledge of spare parts sales and operations.
• Mechanical aptitude.

Responsibilities

• Respond to incoming parts requests via email and phone from internal/external customers.
• Interpret parts requirements using manuals and computer applications.
• Ensure inquiries are handled timely and professionally.
• Process quotations and orders with accuracy.
• Follow up on lead times, shipments, and backorders.
• Coordinate deliveries from multiple locations to maximize full delivery.
• Update customers on order changes and backorders.
• Escalate issues with manuals to technical services as needed.
• Perform general duties, including store duties and training as necessary.

Skills

ERP experience

Communication skills

Team player

Attention to detail

Mechanical aptitude

Customer service

Spare parts knowledge

Data entry

Tools

SAP

Job description

JLG, an Oshkosh company, is seeking a Parts Interpreter to assist customers in identifying spare parts and processing parts sales. The role requires a mechanically minded individual with a strong focus on customer satisfaction and complaint resolution.

The Parts Interpreter communicates with service technicians and workshop staff, supporting BDMs and Sales staff to ensure strong customer relationship support and timely service delivery.